At a Glance
- Tasks: Lead initiatives to enhance customer experience and foster a positive workplace culture.
- Company: Join South Lakes Housing, a values-driven organisation making a real difference.
- Benefits: Enjoy 26 days annual leave, hybrid working, and a strong pension scheme.
- Other info: Flexible work-life balance and opportunities for personal development.
- Why this job: Be part of a team that values your input and invests in your growth.
- Qualifications: Experience in customer service and a passion for culture and community.
The predicted salary is between 60564 - 60564 £ per year.
We are an equal opportunities employer. Alison and the Customer & Culture team are looking for a Customer & Culture Manager.
37 hours per week (Full time) with a great salary of up to £60,564 per annum (dependent on experience). Please note that we do not offer sponsorship for this position. Applicants must have the right to work in the UK.
Are you our ideal candidate? Please upload a copy of your CV and a supporting Covering Letter. We may close applications early, so we encourage you to apply as soon as possible.
South Lakes Housing have a range of benefits available for employees:
- Annual leave entitlement: 26 days annual leave + 8 bank holidays
- Hybrid working: Minimum 4 days a month at the office
- Social housing pension scheme (SHPS): Worth at least 10% of your annual salary
- Simply health: Financial help with those everyday medical costs like eye tests, dentists and wellbeing
- Family friendly benefits: Maternity, paternity, shared paternity & adoption
- Sick pay: Above statutory provision
- Other Benefits:
- +1 annual leave day up to 5 years service, totalling 31 days after 5 years of service
- Holiday Purchase scheme: Upon successful completion of the probation period, you have the opportunity to purchase an additional 10 days
- 1 week off for Christmas shutdown
- x2 Volunteer days – per holiday entitlement year, to help contribute and get out to the wider community
- x1 Wellbeing day – per holiday entitlement year, to help you have a day to yourself where you specifically focus on your wellbeing
Our Pension Plan offers a comprehensive retirement solution, ensuring financial security for you and your loved ones. Pension contribution ratio: 10% employer contribution and 0% employee contribution, with a lump sum death benefit valued at 3x your annual salary, providing peace of mind and support during difficult times.
Housing Perks, a social enterprise providing discounts on everyday items.
What can SLH do for you?
- Values-based organisation, making a difference for our customers – We just care!
- We believe in you having a work life balance – Defined working day start/finish and support for when you have those blips in your life.
- We believe in you having your say in what we do - having a say through our staff forums/feedback groups.
- We believe in investing in you – Training you to keep you up to date and develop your personal and professional skills.
- Everyone is valued and appreciated – We recognise when we think you have really gone that extra mile.
Customer & Culture Manager in Kendal employer: South Lakes Housing do
South Lakes Housing is an exceptional employer located in the picturesque town of Kendal, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as 26 days of annual leave and a social housing pension scheme, employees are encouraged to thrive in their roles while enjoying a healthy work-life balance through hybrid working options. Join us to make a meaningful impact in the community while advancing your career in health and safety compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Culture Manager in Kendal
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at South Lakes Housing do!
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If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at South Lakes Housing do.
We think you need these skills to ace Customer & Culture Manager in Kendal
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at South Lakes Housing do. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to South Lakes Housing do and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at South Lakes Housing do. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to South Lakes Housing do's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at South Lakes Housing do
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with South Lakes Housing do.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at South Lakes Housing do will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact South Lakes Housing do and how you would contribute to adapting HR strategies.
