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- Tasks: Provide top-notch customer service for garden waste enquiries and assist customers effectively.
- Company: Join South Kesteven District Council, a community-focused organisation.
- Benefits: Earn £12.67 per hour plus holiday pay, with fixed-term job security until April 2026.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Flexible hours available, perfect for students looking to gain experience.
Hours: 2 x 37 hour posts, 1 x 29 hour post
Salary: SK2 pro rata (£12.67 per hour plus £1.53 rolled up holiday pay)
Contract: Fixed Term until 17th April 2026
To provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner. The duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
- Receive and assist customers visiting and contacting the Council via any means of communication to the highest standards of customer care as specified in the Customer Service Standards.
- Provide customer services across the waste service functions on behalf of the Council.
- Record all contacts in the Customer Relationship Management System (CRM). If unable to deal with an enquiry, then identify service specialists and make appropriate transfer to ‘back office’.
- Interpret customer enquiries to establish correct management of enquiry which could include signposting, part completion or full resolution.
- Use comprehensive IT systems to manage enquiries, access information and provide customers with update information on outstanding enquiries (access and updating of administrative systems in ‘back office’ sections may be required).
- Actively encourage and promote the use of self-service, supporting customers to do so face to face and over the telephone in a call centre environment.
- At all times, act as an ambassador for the customer service centre and South Kesteven District Council, assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.
- Proactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures.
This role is not politically restricted.
Garden Waste Customer Service Advisors in Grantham employer: South Kesteven District Council
Contact Detail:
South Kesteven District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Garden Waste Customer Service Advisors in Grantham
✨Tip Number 1
Get to know the company! Research South Kesteven District Council and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. As a Garden Waste Customer Service Advisor, you'll need to handle enquiries effectively. Role-play with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Be ready to showcase your IT skills! Familiarise yourself with CRM systems and other tech tools that might be used in the role. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace Garden Waste Customer Service Advisors in Grantham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Garden Waste Customer Service Advisor. We want to see how you can provide top-notch customer service, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share a brief story about a time you resolved a customer issue effectively.
Highlight Your IT Proficiency: As you'll be using various IT systems to manage enquiries, make sure to mention any relevant experience you have with CRM systems or similar software. We love tech-savvy applicants who can navigate these tools with ease!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into the mix for this exciting opportunity!
How to prepare for a job interview at South Kesteven District Council
✨Know Your Customer Service Standards
Familiarise yourself with the customer service standards expected by the Council. Be ready to discuss how you would ensure high-quality service and handle enquiries efficiently. Think of examples from your past experiences that demonstrate your commitment to excellent customer care.
✨Master the CRM System
Since you'll be using a Customer Relationship Management System, it’s crucial to show that you understand how to manage and record customer interactions. Brush up on any relevant software skills and be prepared to explain how you would use such systems to enhance customer service.
✨Practice Active Listening
In a customer service role, listening is key. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and can effectively interpret customer enquiries, which is vital for this position.
✨Demonstrate Problem-Solving Skills
Be ready to share specific examples of how you've resolved complaints or difficult situations in the past. Highlight your ability to remain calm under pressure and your approach to finding solutions, as this will resonate well with the expectations of the role.