At a Glance
- Tasks: Deliver top-notch customer service and assist with enquiries across various channels.
- Company: Join South Kesteven District Council, a community-focused organisation.
- Benefits: Competitive salary, flexible hours, and valuable experience in customer service.
- Other info: Fixed-term contract with opportunities for growth and learning.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 14568 - 14568 £ per year.
Hours: 32 and 37 Hours per week
Salary: NMWU18- (£14,568 per annum), NMW1820- (£19,293 per annum), NLW21- (£23,559 per annum) - All subject to national increases
Contract: Fixed Term - 12 months minimum
To provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner. The duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
- Receive and assist customers visiting and contacting the Council via any means of communication to the highest standards of customer care as specified in the Customer Service Standards.
- Provide customer services across a range of functions on behalf of the Council and partner organisations as required.
- Record all contacts in the Customer Relationship Management System (CRM).
- If unable to deal with an enquiry, identify service specialists and make appropriate transfer to ‘back office’.
- Interpret customer enquiries to establish correct management of enquiry which could include signposting, part completion or full resolution.
- Use comprehensive IT systems to manage enquiries, access information and provide customers with update information on outstanding enquiries.
- Actively encourage and promote the use of self-service, supporting customers to do so face to face and over the telephone in a call centre environment.
- Act as an ambassador for the customer service centre and South Kesteven District Council, assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.
- Proactively help to resolve complaints, including them on the CRM database and advising customers of applicable Complaints Procedures.
This role is not politically restricted.
Apprentice Customer Services Advisor in Grantham employer: South Kesteven District Council
South Kesteven District Council is an excellent employer, offering a supportive work culture that values collaboration and community engagement. Employees benefit from professional development opportunities and the chance to make a meaningful impact on local governance in Grantham. With a commitment to compliance and ethical standards, this role provides a rewarding environment for those passionate about data protection and information governance.
Contact Details:
South Kesteven District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Services Advisor in Grantham
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like South Kesteven District Council.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like South Kesteven District Council. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Services Advisor in Grantham
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at South Kesteven District Council.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join South Kesteven District Council and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at South Kesteven District Council
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by South Kesteven District Council. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at South Kesteven District Council will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
