At a Glance
- Tasks: Deliver top-notch customer service and assist with enquiries across various channels.
- Company: Join South Kesteven District Council, a community-focused organisation.
- Benefits: Competitive salary, fixed-term contract, and valuable work experience.
- Other info: Great opportunity for career growth and learning in a supportive environment.
- Why this job: Make a difference in your community while developing essential customer service skills.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 14568 - 14568 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details:
- Salary: NMWU18- (£14,568 per annum), NMW1820- (£19,293 per annum), NLW21- (£23,559 per annum) - All subject to national increases
- Contract: Fixed Term - 12 months minimum
To provide a high quality, multi-disciplined and effective customer service ensuring that any enquiry is responded to in a timely, accurate and efficient manner. The duties and responsibilities attached to the job may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
Key Responsibilities:
- Receive and assist customers visiting and contacting the Council via any means of communication to the highest standards of customer care as specified in the Customer Service Standards.
- Provide customer services across a range of functions on behalf of the Council and partner organisations as required.
- Record all contacts in the Customer Relationship Management System (CRM).
- If unable to deal with an enquiry, identify service specialists and make appropriate transfer to ‘back office’.
- Interpret customer enquiries to establish correct management of enquiry which could include signposting, part completion or full resolution.
- Use comprehensive IT systems to manage enquiries, access information and provide customers with update information on outstanding enquiries.
- Actively encourage and promote the use of self-service, supporting customers to do so face to face and over the telephone in a call centre environment.
- Act as an ambassador for the customer service centre and South Kesteven District Council, assisting communications and/or liaison with staff in service sections, senior management, Councillors, members of the public and other agencies.
- Proactively help to resolve complaints, including them on the CRM database and advising customers of applicable Complaints Procedures.
This role is not politically restricted.
Apprentice Customer Service Advisor in Grantham employer: South Kesteven District Council
South Kesteven District Council is an excellent employer, offering a supportive work culture that values collaboration and community engagement. Employees benefit from professional development opportunities and the chance to make a meaningful impact on local governance in Grantham. With a commitment to compliance and ethical standards, this role provides a rewarding environment for those passionate about data protection and information governance.
Contact Details:
South Kesteven District Council Recruitment Team
