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- Tasks: Be the first point of contact for customers, resolving their queries and promoting independence.
- Company: Join a dynamic Technical Services Team focused on customer satisfaction and support.
- Benefits: Enjoy a competitive salary, permanent contract, and opportunities for personal growth.
- Why this job: Make a real impact by helping customers find solutions and enhancing their self-reliance.
- Qualifications: No specific qualifications required; just a passion for helping others and problem-solving skills.
- Other info: This role offers a supportive environment with no political restrictions.
H
ours: 37 Hours per week
Salary: Up to SK9 (£30,891 per annum)
Contract: Permanent
T
he Customer Contact Officer will work as part of the Technical Services Team to provide first point of contact resolution to a wide range of customer demands. You will work with customers to devise their own solutions where possible or escalate for further investigation if required. The role will promote customer independence, coaching them to develop greater self-reliance to resolve their concerns quickly and successfully.
T
his role is not politically restricted.
J
ob details
J
ob reference
REQ00479
D
ate posted
21/11/2025
A
pplication closing date
05/12/2025
S
alary
Up to SK9 (£30,891 per annum)
3
7
F
ull time
J
ob category/type
Housing Repairs
C
Customer Contact Officer employer: South Kesteven District Council
Contact Detail:
South Kesteven District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Officer
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. Being able to demonstrate your understanding of how to handle various customer demands will show us that you're ready for the role.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. As a Customer Contact Officer, you'll need to convey information clearly and effectively, so practice articulating your thoughts in a concise manner.
✨Tip Number 3
Research our company values and mission. Understanding what we stand for will help you align your answers during any interviews and show us that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved customer issues or coached someone to find their own solutions. This will highlight your problem-solving skills and ability to promote customer independence.
We think you need these skills to ace Customer Contact Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Contact Officer. Highlight key skills such as problem-solving, communication, and customer service in your application.
Tailor Your CV: Customise your CV to reflect your experience relevant to customer contact roles. Include specific examples of how you've resolved customer issues or improved customer satisfaction in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how you can promote customer independence and provide examples of your coaching abilities to help customers find solutions.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Contact Officer.
How to prepare for a job interview at South Kesteven District Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Contact Officer. Familiarise yourself with the importance of first point of contact resolution and how it impacts customer satisfaction.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to devise solutions and coach customers towards self-reliance.
✨Demonstrate Empathy and Communication
During the interview, focus on your communication skills. Show that you can empathise with customers and understand their concerns, as this is crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and how they support their Technical Services Team. This shows your genuine interest in the role and the organisation.