Housing Repairs Response Supervisor in Lincolnshire, Spalding

We're looking for an experienced and motivated Responsive Repairs Supervisor to lead the front line of our Housing Repairs service. If you thrive on problem solving, enjoy leading skilled trade teams, and take pride in delivering a high quality service to residents at their time of need, this is a role where you can make a real difference every single day.

South Holland District Council is the largest landlord in South Holland, providing lettings, tenancy and estate management to over 3800 properties. The Housing Repairs service is responsible for the ongoing maintenance, repairs and refurbishment of the councils housing stock, which consists of general and sheltered housing, containing flats, bungalows and houses. Our aim is to provide safe and secure homes for our residents to live in, whilst upholding the values and standards of the Council and maintaining our landlord's strategic vision.

Key Responsibilities:

• You will be responsible for the day-to-day oversight of the response repairs operational team, with particular focus on Health and Safety, fleet and equipment management, organising training and ensuring we meet our customer satisfaction standards.
• Primarily based at our offices and depot on West Marsh Road, Spalding but with the need to regularly visit various sites and our homes throughout South Holland, you will have regular contact with customers, contractors, suppliers and our repairs team to ensure the service is delivered safely and to a high standard.
• Ensure our compliance with all Health & Safety legislation, including the Health & Safety at Work Act and any specific trade-based legislation and regulations.
• Organise necessary training in relation to legislative requirements or emerging good practices.
• Oversee the management of the vehicle fleet, tools and necessary equipment.
• Investigate and respond to Stage 1 complaints and Service Requests.

We are looking for someone who has previous experience in a similar role and has practical knowledge of construction practices within the social housing or rented sector.

Benefits:

• Access to the Local Government Pension Scheme - enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life.
• Generous annual leave scheme plus option to buy more.
• Employee Assistance Programme.
• Employee Benefits Platform including retail, holiday, and leisure discounts.
• Cycle to work scheme.
• Flu Jabs.
• Free Eye Test voucher for regular screen users.
• Flexible Working Policy.
• Agile Working Policy.
• Car mileage reimbursement.
• Excellent career progression and training opportunities.
• Long Service Recognition.

About Us: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South and East Lincolnshire Councils Partnership - the largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes. Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovative areas of work.

The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website.

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually / in person when suitable candidates apply which may be prior to the closing date.