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- Tasks: Lead the operations team and ensure top-notch customer service and safety at our Arts Centre.
- Company: Join South Hill Park, a vibrant hub for arts and culture, dedicated to community engagement.
- Benefits: Enjoy 29 days of paid leave, pension enrollment, and discounts on food and events.
- Why this job: Be part of a dynamic leadership team and make a real impact in the arts community.
- Qualifications: Experience in operations management and strong leadership skills are essential.
- Other info: Flexible hours with opportunities for additional shifts and a supportive work environment.
The predicted salary is between 30000 - 35000 £ per year.
Director of Operations
Responsible to: Chief Executive
Responsible for: Operations Manager, Operation Co-ordinators, Technical Stage Manager, Maintenance Co-ordinator, Housekeeping
Job purpose: Lead and support the facilities and operations team in the management of the Arts Centre and Theatre, ensuring high levels of customer service; health and safety; security and buildings maintenance. Provide senior leadership support to the technical department.
JOB DESCRIPTION – GENERAL
As a member of the senior leadership team, contribute to the strategic planning of South Hill Park with particular focus on buildings maintenance; customer service; health and safety; and the management of the facilities and operations team plus top level leadership of the technical department. The operations team consists of: Director of Operations; Operations Manager; House Managers; Maintenance Co-ordinator; Janitors; Cleaners and the front of house Volunteers. The house management team works closely with a third-party catering company to offer appropriate levels of support and advice to ensure an efficient and commercially thriving catering and events offer, from the Atrium Restaurant and Bar to wedding receptions and Wilde Theatre food, drink and merchandise sales. The stage technicians are managed day to day by the Technical Stage Manager.
MAIN DUTIES AND RESPONSIBILITIES:
- To lead and support the facilities and operations team.
- To provide senior leadership support to the technical department.
- To oversee buildings maintenance and daily housekeeping.
- To ensure appropriate levels of security.
- To ensure high levels of health and safety and customer care.
- To establish an excellent working relationship with the caterer and registrars to ensure efficient use of the facilities whilst maximising earned income.
CONDITIONS OF EMPLOYMENT
Salary: £30,000 – £35,000 per annum
Normal hours: 35 hours per week plus lunch breaks over seven days on a rota basis. Additional hours may be required for which time off in lieu will be given.
Holiday: 29 days paid annual leave, (including Public and Bank Holidays).
Pension: Enrolment into South Hill Park’s workplace pension scheme.
Tickets: Free or reduced price tickets to most performances and cinema screenings at South Hill Park.
Food & Drink: 20% off all food and non-alcoholic drink at the Atrium Bar and Restaurant.
This post carries a probationary period of three months, during which time the notice period required by either party is two weeks. Subsequent to a satisfactory review, the notice period is increased to two months.
HOW TO APPLY
Click on the 'Apply on website' button below to apply online. The closing date for applications is Monday 27th January 2025.
Director of Operations & Technical employer: SOUTH HILL PARK ARTS CENTRE
Contact Detail:
SOUTH HILL PARK ARTS CENTRE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations & Technical
✨Tip Number 1
Familiarize yourself with the specific operations and facilities management practices in arts centers and theaters. Understanding the unique challenges and requirements of this environment will help you demonstrate your expertise during the interview.
✨Tip Number 2
Network with professionals in the arts and operations sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you have successfully managed teams in the past. Highlight specific examples where you improved customer service, health and safety, or operational efficiency.
✨Tip Number 4
Research South Hill Park and its current operations. Being knowledgeable about their facilities, events, and community engagement will show your genuine interest and help you align your vision with theirs during the interview.
We think you need these skills to ace Director of Operations & Technical
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Director of Operations & Technical position. Understand the key responsibilities and how your experience aligns with leading facilities and operations teams.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous leadership roles, particularly in operations management, customer service, and health and safety. Provide specific examples that demonstrate your ability to manage teams and improve operational efficiency.
Tailor Your Application: Customize your application materials to reflect the values and mission of South Hill Park. Mention any relevant experience with arts centers or similar environments to show your understanding of the unique challenges in this sector.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SOUTH HILL PARK ARTS CENTRE
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of the Director of Operations. Familiarize yourself with the key duties such as leading the facilities team, overseeing maintenance, and ensuring high levels of customer service.
✨Showcase Leadership Skills
Prepare examples from your past experiences that demonstrate your leadership abilities. Highlight how you've successfully managed teams, supported technical departments, and contributed to strategic planning.
✨Emphasize Health and Safety Knowledge
Since health and safety is a critical aspect of this role, be ready to discuss your knowledge and experience in maintaining safety standards. Share specific instances where you implemented safety protocols or improved customer care.
✨Build Relationships
Discuss your approach to building strong relationships with various stakeholders, including caterers and volunteers. Provide examples of how you've fostered collaboration and communication in previous roles.
