At a Glance
- Tasks: Welcome patients, manage appointments, and support the healthcare team in a busy GP practice.
- Company: Friendly GP surgery in Shrewsbury with a growing patient list.
- Benefits: Gain valuable NHS experience, develop skills, and enjoy career progression opportunities.
- Other info: Work in a supportive environment with a commitment to your professional growth.
- Why this job: Kickstart your career in healthcare while making a real difference in patients' lives.
- Qualifications: GCSEs in English and Mathematics at grade 4 or above required.
The predicted salary is between 15750 - 19250 £ per year.
Join our friendly GP practice and develop skills in customer service, administration and healthcare operations. This exciting apprenticeship offers the opportunity to work alongside GPs, Nurses and Management teams while learning how a modern NHS practice runs from the inside.
About the Employer
GP Surgery with 9200 patients and list size is growing. Suburban area of Shrewsbury. 4 GP partners, 3 salaried GP’s, 1 ANPs, 6 Nursing team members, 1 Pharmacist, 1 Paramedic. We work closely with other GP surgeries in Shrewsbury.
What You'll Do
- Reception duties, including welcoming and assisting patients face-to-face.
- Booking, amending and cancelling patient appointments.
- Answering telephone calls and responding to patient enquiries.
- Filing laboratory results and responding to GP tasks.
- Monitoring and maintaining patient registers.
- Supporting the management of complex patient enquiries, with guidance and support.
- Scanning and electronically filing patient records and documentation.
- Maintaining medical records, including patient registrations, data entry and clinical coding.
- Taking messages and ensuring they are passed on promptly to the appropriate team member.
- Dealing with general enquiries received by telephone, email and letter.
- Processing prescription and fit note (sick note) requests.
- Liaising with external organisations, including hospitals and social services.
- Sending patient text messages and communications.
- Providing general administrative support to the GP Partners and the wider practice team.
Training Outcome
This apprenticeship offers an excellent opportunity to build a long‑term career within the NHS. You will gain valuable experience using a range of IT systems, including clinical software and Microsoft Office applications, while developing a broad understanding of how a GP practice operates. We are committed to supporting the apprentice's development and hope to offer progression opportunities within the practice. Following a successful probationary period, you will be encouraged to take on additional responsibilities and become a valued member of the South Hermitage Medical Practice team, with opportunities for future career growth as the organisation expands.
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - 4
- Essential - GCSE - Mathematics - 4
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: The successful apprentice will work 37.5 hours per week, Monday to Friday, from 9:00am to 5:00pm, with a 30‑minute lunch break each day.
- Expected Duration: 1 Year 3 Months
- Training Provider: SBC TRAINING LIMITED
Apprentice Receptionist/Administrator employer: South Hermitage Surgery
South Hermitage Medical Practice is an excellent employer, offering a supportive and dynamic work environment where you can kickstart your career in administration. With a focus on employee growth, you will receive hands-on training and mentorship while contributing to the vital operations of a modern NHS practice. Enjoy a balanced work-life schedule and the opportunity to develop essential skills that will serve you well in your future career.
