Lead Business Partner (Maternity Cover) in West End

Responsibilities

• Ensure timely tracking of all leads and enrolments on enrolment trackers and tools in line with agreed process.
• Ensure timely tracking of all stakeholder relationships via CRM in line with agreed process.
• Ensure timely liaison with DAS administrator to ensure employer accounts are in place prior to initial assessment events.
• Represent the business development team at initial assessment events, as appropriate for your area, or in line with reasonable requests.
• Ensure employer understanding of all paperwork signed at initial assessment events.
• Take responsibility for compliant enrolment of apprentices in your area, in line with agreed process.
• Represent the college group at appropriate external events, in line with reasonable requests.
• Actively participate in weekly team meetings, ensuring timely action on employer needs, leads and conversions.
• Utilise social media in line with group policies and agreed KPIs to market our offer by sharing appropriate messaging, success stories and opportunities.
• Actively participate in college group 1:1 and appraisal process, undertaking any required CPD as agreed with your manager.
• Consistently meet or exceed employer engagement and sales targets.
• Consistently meet or exceed conversion targets for learner progression.
• Actively participate in team / departmental activity, sharing lessons learned and acting on these to ensure continual improvement of the employer / learner experience.
• Actively encourage feedback from employers and learners in line with procedures and targets, ensuring lessons learned are shared and acted upon as appropriate in a timely fashion.

IT/digital literacy

Excellent customer service skills

Qualifications

• Minimum GCSE grade 4 / C in English & Maths or equivalent.
• Customer Service or Sales Qualification is desirable.

Ideal Attributes

• Ability to communicate effectively both orally and in writing.
• Ability to cope within a pressured environment.
• Proven organisational and administrative skills.
• Ability to work with limited supervision and be able to work on own initiative in identifying and tackling priorities of work.
• Attention to detail.

The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond. We pride ourselves on living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.