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- Tasks: Manage and optimise the HubSpot CRM for effective lead tracking and reporting.
- Company: Join SHCG, a dynamic organisation dedicated to creating better futures.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Be part of a team that values collaboration and innovation in CRM management.
- Qualifications: 1-3 years of CRM experience and knowledge of HubSpot functionality.
- Other info: Opportunities for professional growth and development in a vibrant educational setting.
The predicted salary is between 28800 - 43200 £ per year.
The purpose of the HubSpot CRM & Lead Generation Officer role is to ensure the HubSpot CRM platform is well maintained, accurately configured, and used consistently to support effective lead management and a positive employer experience.
Responsibilities
- Day-to-day administration of HubSpot, including system configuration, automation, data management, and reporting.
- Ensure records are accurate, processes are clearly defined, and information flows correctly through the system so that leads are tracked, progressed, and handed over in a reliable and consistent way.
- Work closely with internal teams to support the efficient operation of CRM processes, improve data quality and visibility, and reduce manual effort through well-designed workflows and system improvements.
- Focus on maintaining a robust and reliable CRM environment that supports business activity, rather than driving sales outcomes directly.
- This is a hands-on, delivery-focused role with opportunities to build deeper expertise in CRM management, automation, reporting, and process improvement as the organisation grows.
- Based at any SHCG site.
- Experience building and maintaining forms, lists, contact properties, basic workflows and automations, email campaigns and simple nurture journeys.
- Experience in creating basic workflows/system changes.
Qualifications
- 1-3 years' experience working with systems such as a CRM system in a hands-on role.
- Knowledge of CRM principles and HubSpot functionality, including objects, data structure, system configuration, and user permissions to ensure consistent and reliable use of the platform.
- Minimum GCSE grade 4 / C in English & Maths or equivalent.
- L3 Marketing, digital, or related qualifications.
- HubSpot Academy certifications (e.g. HubSpot Marketing Software, CRM, Email Marketing) is desirable.
Ideal Attributes
- Ability to produce and maintain basic CRM reports and dashboards.
About SHCG
The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond. We pride ourselves on living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.
CRM Officer in West End of London employer: South Hampshire Colleges Group
Contact Detail:
South Hampshire Colleges Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Officer in West End of London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with HubSpot or similar systems, create a portfolio showcasing your projects. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common CRM scenarios. Think about how you’d handle data management or improve workflows. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace CRM Officer in West End of London
Some tips for your application 🫡
Know Your CRM Stuff: Make sure you highlight your experience with CRM systems, especially HubSpot. We want to see that you understand the ins and outs of CRM principles and can manage data effectively.
Show Off Your Skills: Don’t just list your qualifications; give us examples of how you've used them in real-life situations. Whether it’s building workflows or managing reports, we love seeing practical applications of your skills.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to follow and directly related to the role. Avoid fluff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at South Hampshire Colleges Group
✨Know Your HubSpot Inside Out
Make sure you’re familiar with HubSpot’s features and functionalities. Brush up on your knowledge of CRM principles, data structures, and user permissions. Being able to discuss how you’ve used these in past roles will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've improved processes or solved issues in previous roles. Think about times when you streamlined workflows or enhanced data quality. This will demonstrate your hands-on experience and ability to contribute to a robust CRM environment.
✨Be Ready to Discuss Data Management
Since this role involves a lot of data management, be prepared to talk about how you ensure data accuracy and integrity. Share specific instances where you’ve managed data effectively, created reports, or built dashboards. This will highlight your attention to detail and analytical skills.
✨Emphasise Collaboration
This position requires working closely with internal teams, so be ready to discuss your collaborative experiences. Talk about how you’ve worked with others to improve CRM processes or support lead management. Showing that you value teamwork will align well with the organisation's values.
