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- Tasks: Provide a welcoming reception service and support admissions processes for students and visitors.
- Company: Join a vibrant college community focused on student success and professional growth.
- Benefits: Enjoy 30 days annual leave, generous pension contributions, and access to health care plans.
- Other info: Flexible working environment with opportunities for personal and professional development.
- Why this job: Be the first point of contact and make a positive impact on students' experiences.
- Qualifications: Customer service skills and a passion for helping others are essential.
The predicted salary is between 22000 - 26000 £ per year.
We have an exciting opportunity for a motivated and customer-focused Admissions & Reception Assistant. In this front line role, you will provide a welcoming and professional service while supporting key admissions processes and delivering a high-quality experience for all students, applicants and visitors.
Benefits:
- 30 days annual leave per year, pro rata, plus bank holidays, pro rata
- Generous employer pension contribution
- Regular training and development
- Access to a health care plan
- Learning and development opportunities
Role and responsibilities:
- To provide a welcoming and professional front of house Reception Service for students, staff and visitors.
- Act as the first point of contact, handling enquiries from the public, students and staff in line with safeguarding protocols.
- Operate the college switchboard efficiently, ensuring a positive experience for all callers.
- Provide excellent customer service across in-person, phone and digital channels.
- Respond to course enquiries accurately, clearly and within agreed time frames.
- Support admissions processes for 16-19, adult and Higher Education applications.
- Process student applications, ensuring accurate, secure data entry and maintenance.
- Produce reports from admissions systems and follow up with applicants on missing information.
- Coordinate interview arrangements, including issuing letters and maintaining applicant records.
- Assist with enrolment processes and student onboarding activities.
- Maintain accurate records, statistics and electronic data in line with GDPR requirements.
- Complete administrative tasks to support admissions and reception services.
- Use and support college systems effectively.
- Work collaboratively within the team to deliver a high-quality applicant and student experience.
- Support college events such as Open Evenings, Welcome Days and Advice Sessions.
- Promote and uphold safeguarding responsibilities for children, young people and vulnerable adults.
- Demonstrate flexibility during peak periods (e.g. enrolment and events).
- Undertake additional duties as required, including working across college sites as needed.
Partnerships and Reputation:
Ensure that the college develops and maintains a constructive relationship with appropriate external stakeholders relevant to the post holder's areas of responsibility.
Health and Safety:
Ensure that the Health and Safety policy and procedures operated by the college are adhered to and that all statutory requirements are met by all staff with the post holder's areas of responsibility.
Equal Opportunity:
Adopt and promote a positive attitude toward equality of opportunity for all within the college and ensure that the related policies and procedures are adhered to and that all statutory requirements are met by all staff with the post holder's areas of responsibility.
Professional Standards:
Develop, maintain and exhibit the quality standards appropriate to the post and promote a culture of integrity and transparency throughout all college activities. Undertake appropriate staff development activities that support personal development and the changing needs of the college and its environment. Be aware of, and responsive to, the changing nature of the college and adopt a flexible and proactive approach to work.
Admissions & Reception Assistant (EC) in Eastleigh employer: South Hampshire Colleges Group
Contact Detail:
South Hampshire Colleges Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions & Reception Assistant (EC) in Eastleigh
✨Tip Number 1
Get to know the college! Research its values, mission, and recent events. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a welcoming experience, think of scenarios where you can demonstrate your ability to handle enquiries and resolve issues effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events. This can give you insider knowledge and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining us and makes it easier for us to keep track of your application.
We think you need these skills to ace Admissions & Reception Assistant (EC) in Eastleigh
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've provided a welcoming and professional service in the past, as this role is all about creating a positive experience for students and visitors.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Take the time to tailor your application to the specific role of Admissions & Reception Assistant. Mention how your skills align with the responsibilities listed in the job description, like handling enquiries and supporting admissions processes. This shows us you're genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at South Hampshire Colleges Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Admissions & Reception Assistant. Familiarise yourself with the key tasks like handling enquiries, operating the switchboard, and supporting admissions processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing a welcoming service, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you handled difficult enquiries or went above and beyond for a customer. This will demonstrate your ability to create a positive experience for students and visitors.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling a challenging situation at the reception or managing multiple enquiries at once. Practice your responses by thinking through how you would approach these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Teamwork and Flexibility
This role requires collaboration with various teams and flexibility during peak periods. Be prepared to discuss your experiences working in a team and how you've adapted to changing circumstances. Highlight any relevant examples that showcase your ability to work well with others and your willingness to take on additional duties when needed.