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- Tasks: Manage and optimise the HubSpot CRM platform for effective lead management.
- Company: Join the South Hampshire College Group, a dynamic and purpose-driven organisation.
- Benefits: Enjoy 30 days annual leave, training opportunities, and a supportive work environment.
- Why this job: Make a real impact by improving CRM processes and supporting student success.
- Qualifications: 1-3 years CRM experience and a passion for data management.
- Other info: Collaborative culture with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
We currently have an exciting opportunity for a passionate, dedicated and skilled CRM Officer. This position can be based at any of our SHCG sites. The information below provides more detail about the role.
We offer great benefits including:
- 30 days annual leave per year, plus bank holidays
- Regular training and development.
Responsibilities
The purpose of the HubSpot CRM & Lead Generation Officer role is to ensure the HubSpot CRM platform is well maintained, accurately configured, and used consistently to support effective lead management and a positive employer experience. The role is responsible for the day-to-day administration of HubSpot, including system configuration, automation, data management, and reporting. This includes ensuring records are accurate, processes are clearly defined, and information flows correctly through the system so that leads are tracked, progressed, and handed over in a reliable and consistent way.
Working closely with internal teams, the role supports the efficient operation of CRM processes, improves data quality and visibility, and helps reduce manual effort through well-designed workflows and system improvements. The focus is on maintaining a robust and reliable CRM environment that supports business activity, rather than driving sales outcomes directly. This is a hands-on, delivery-focused role with opportunities to build deeper expertise in CRM management, automation, reporting, and process improvement as the organisation grows. Ensuring that students are informed of what is expected of them at every stage of their programme and that an awareness of what the programme involves is a feature of all reviews undertaken with students.
Skills/Experience
- 1–3 years’ experience working with systems such as a CRM system in a hands-on role
- Experience building and maintaining: Forms, lists, and contact properties
- Basic workflows and automations
- Email campaigns and simple nurture journeys
- Experience in creating basic workflows/system changes
- Knowledge of CRM principles and HubSpot functionality, including objects, data structure, system configuration, and user permissions to ensure consistent and reliable use of the platform.
Qualifications
- Minimum GCSE grade 4 / C in English & Maths or equivalent.
- L3 Marketing, digital, or related qualifications
- HubSpot Academy certifications (e.g. HubSpot Marketing Software, CRM, Email Marketing) is desirable
Ideal Attributes
- Ability to produce and maintain basic CRM reports and dashboards
About Us
The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond. We pride ourselves on living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
CRM Officer in Fareham employer: South Hampshire College Group
Contact Detail:
South Hampshire College Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Officer in Fareham
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with HubSpot or similar systems, make sure to highlight that in conversations. Share examples of how you've improved processes or data management.
✨Tip Number 3
Prepare for interviews by practising common CRM-related questions. Think about how you’d explain your experience with workflows and automations. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace CRM Officer in Fareham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience with CRM systems, especially HubSpot, and any relevant qualifications you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the CRM Officer role and how your background aligns with our values of being Collaborative, Inclusive, and Aspirational. Let us know what excites you about working with us at SHCG.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! If you've improved data quality or streamlined processes in previous roles, let us know. We love to see how you've made a positive impact in your past positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at South Hampshire College Group
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of HubSpot and CRM principles. Be ready to discuss how you've used these systems in the past, including any specific workflows or automations you've created. This shows you're not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Problem-Solving Skills
Think of examples where you've improved processes or solved issues in a previous role. Whether it’s enhancing data quality or streamlining workflows, be prepared to share how your actions led to better outcomes. This will demonstrate your hands-on experience and proactive approach.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the CRM Officer role and how it fits within the organisation. Ask about the team dynamics, ongoing projects, or how they measure success in this position. This shows your genuine interest and helps you assess if it's the right fit for you.
✨Emphasise Your Collaborative Spirit
Since the role involves working closely with internal teams, highlight your ability to collaborate effectively. Share examples of how you've worked with others to achieve common goals, especially in a CRM context. This aligns with the organisation's values of being collaborative and inclusive.
