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- Tasks: Manage IT support tickets and provide top-notch customer service.
- Company: Join the South Hampshire College Group, a dynamic and purpose-driven organisation.
- Benefits: Enjoy 6 weeks leave, generous pension contributions, and regular training.
- Why this job: Make a real difference in tech support while growing your skills.
- Qualifications: GCSE grade 4/C in English & Maths or equivalent required.
- Other info: Be part of a collaborative and inclusive team with great career prospects.
The predicted salary is between 30000 - 42000 £ per year.
We currently have exciting opportunities for passionate, dedicated and skilled IT Helpdesk Service Administrators based at Eastleigh, Fareham and Southampton Colleges. Please indicate your choice of location when applying for the position. The information below provides more detail about the role. We offer great benefits including:
- 6 weeks leave per year, plus bank holidays
- Generous employer pension contribution
- Regular training and development.
Duties:
- Manage assigned tickets, with a customer first approach.
- Triage support requests depending on priority.
- Contribute towards the smooth operation of the support services.
- Liaise with both the Operations and Infrastructure engineers when escalating tickets.
- Provide outstanding customer service and support to a variety of customer types, accounting for varying levels of technical understanding.
- Implement good operating practices, complete and maintain accurate documentation and follow procedures to ensure the sustainability and security of all relevant college systems, in line with ITIL best practices.
- Ensure all group assets are accurately recorded and tagged.
- Work with the Head of IT Operations, to maintain accurate COSHH, Risk and Health & Safety records.
- Work with the Head of IT Operations, to organise and maintain the groups WEEE collection register.
- Support the Infrastructure engineers, in the monitoring of college data sources.
- Record and act upon any dangerous or inappropriate practices associated with all aspects of computing, including those which may affect the continuity of the business, advising the Head of IT Operations, Head of IT Infrastructure and/or Group Director of IT accordingly.
Skills / Experience:
- Excellent administrative, documentation and organizational skills.
- Excellent communication and interpersonal skills.
Qualifications:
- Minimum GCSE grade 4 / C in English & Maths or equivalent.
Ideal Attributes:
- Proven ability to meet tight deadlines and planned work to a high specification.
- Ability to work under pressure to a busy schedule.
- Ability to demonstrate a proactive and flexible approach to working, embracing new technologies, systems and processes.
The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to Creating Better Futures for learners, employers and communities within South Hampshire and beyond. We pride ourselves on living our values - Collaborative, Inclusive and Aspirational. We also understand the difference exceptional employees can make to us delivering outstanding results and we are always seeking to attract talent who can add value and who will be proud to be part of our growing organisation. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
IT Helpdesk Service Administrator in Eastleigh employer: South Hampshire College Group
Contact Detail:
South Hampshire College Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Service Administrator in Eastleigh
✨Tip Number 1
Get to know the company! Research South Hampshire College Group and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves providing support to various users, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to IT. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at South Hampshire College Group.
We think you need these skills to ace IT Helpdesk Service Administrator in Eastleigh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the IT Helpdesk Service Administrator role shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about contributing to our team and helping others.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples of how you've managed support requests or provided outstanding customer service in the past – we love seeing real-life applications of your skills!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon unless it’s relevant to the role. Remember, we want to understand your qualifications and experiences without having to decipher complex sentences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at South Hampshire College Group
✨Know Your ITIL Basics
Familiarise yourself with ITIL best practices, as they are crucial for the role. Be ready to discuss how you would implement these practices in managing support tickets and ensuring smooth operations.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to communicate effectively with different customer types, especially those with varying levels of technical understanding.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your workload and prioritise tasks. Share specific strategies you use to stay organised, especially when dealing with tight deadlines and multiple support requests.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools used for ticket management, and the training opportunities available. This shows your genuine interest in the role and helps you assess if it's the right fit for you.