At a Glance
- Tasks: Ensure critical business applications are reliable and secure while mentoring colleagues.
- Company: Join South Gloucestershire Council, a forward-thinking organisation making a real difference.
- Benefits: Generous annual leave, wellbeing support, and staff discounts on various services.
- Other info: Hybrid role with flexibility to balance work and life.
- Why this job: Be part of a team driving innovation and supporting your community.
- Qualifications: Degree in computer-related field or relevant ICT experience required.
The predicted salary is between 40000 - 50000 € per year.
As a Senior ICT Engineer you will ensure critical business applications remain reliable, secure and high-performing, helping colleagues deliver essential services to customers. Using your technical expertise, you will monitor systems, resolve issues and support continuous improvement, working across teams and projects to strengthen ICT services, whilst playing a key role in developing others through mentoring and hands-on support. Your contribution will help drive innovation, maintain high standards and ensure the organisation remains resilient and responsive, while supporting the implementation of future solutions that add value within the business.
It will be your responsibility to provide technical advice, support and training to colleagues, ensuring performance objectives are met, colleagues are supported and work is delivered efficiently. You will develop innovative solutions to technical challenges, identifying and successfully implementing effective strategies in line with service standards and codes of practice. Using your experience and knowledge, you will contribute to the development, implementation and monitoring of policies and procedures, ensuring they remain accurate, relevant and up to date. You will interpret the latest legislation, regulations and codes of practice, ensuring they are applied consistently. It will be key for you to provide expert advice to customers and partners on complex issues, establishing and maintaining effective customer relationships. You will prepare and present clear, accurate reports, highlighting key issues and implications, to support informed decision-making.
It is essential you hold a degree in a computer related field, or have demonstrable ICT technical experience, and/or a relevant vendor technical qualification suitable for working in a complex environment. You will have experience across key ICT disciplines, including Incident Management, Event Management and Problem Management, along with experience of progressing work activities within professional guidelines and policies. We require you to have a good working knowledge of Microsoft M365 suite, SCCM, Intune, Azure, application virtualization using RDS and AVD, and Microsoft imaging technology. Experience of IP telephony being highly beneficial. You will have a strong awareness of issues affecting service delivery, alongside solid experience and knowledge of both standard and non-standard software packages. You will have experience of motivating and supporting a team, to achieve organisational objectives and successful technical outcomes. Given the nature of the role, you will have excellent communication skills, with the ability to explain technical information clearly to non-technical audiences, both verbally and in writing.
This role is hybrid, with a mixture of working at our office in Badminton Road and working from home.
As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance. We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work. We trust our team to work in the way which allows them to make the biggest difference, and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We're providing essential services across our internal network to ensure we can fully support our community. We're positive and forward thinking, always looking for new and innovative ways of working and we're ambitious about the future. We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We're making a difference, be part of it!
Senior ICT Engineer - Service Desk - Yate employer: South Gloucestershire Council
At South Gloucestershire Council, we pride ourselves on being an exceptional employer, offering a supportive and flexible work environment that prioritises employee wellbeing and professional growth. As a Senior ICT Engineer, you will not only contribute to vital services but also benefit from generous annual leave, comprehensive training opportunities, and a culture that values innovation and teamwork. Join us in making a meaningful impact in our community while enjoying a balanced work/life dynamic in the vibrant location of Yate.
Contact Detail:
South Gloucestershire Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior ICT Engineer - Service Desk - Yate
✨Tip Number 1
Network like a pro! Reach out to current employees at South Gloucestershire Council on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to get insider info and show your genuine interest in the role.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of Microsoft M365, SCCM, and Azure. Be ready to discuss how you've tackled similar challenges in the past. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your mentoring skills! Think of examples where you’ve helped colleagues improve their performance or overcome technical hurdles. This is key for the Senior ICT Engineer role, so make sure to highlight your leadership experience during the interview.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics, ongoing projects, or future innovations at South Gloucestershire Council. This shows that you’re not just interested in the job, but also in contributing to the organisation's success.
We think you need these skills to ace Senior ICT Engineer - Service Desk - Yate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Senior ICT Engineer role. We want to see how your background aligns with our needs, so don’t hold back on showcasing your technical expertise!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love seeing innovative solutions, so share specific instances where you’ve made a difference in service delivery or improved processes.
Communicate Clearly:Remember, you’ll need to explain complex technical information to non-technical audiences. Use your application to demonstrate your communication skills by keeping your language clear and concise. We appreciate straightforwardness!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at South Gloucestershire Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft M365, SCCM, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, as well as any innovative solutions you've implemented to tackle technical challenges.
✨Showcase Your Mentoring Skills
Since the role involves developing others through mentoring, prepare examples of how you've supported colleagues in the past. Think about specific instances where your guidance led to improved performance or successful project outcomes.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You might be asked to present information to non-technical audiences, so being able to convey your expertise clearly will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem management skills. Prepare to discuss how you've handled incidents or service delivery issues in the past, including the strategies you employed to resolve them effectively.
