At a Glance
- Tasks: Ensure critical business applications are reliable and secure while mentoring colleagues.
- Company: Join South Gloucestershire Council, a forward-thinking organisation making a real difference.
- Benefits: Generous annual leave, wellbeing support, and staff discounts for a balanced life.
- Other info: Flexible working options and extensive training opportunities for career growth.
- Why this job: Drive innovation and support essential services in a dynamic hybrid work environment.
- Qualifications: Degree in computer field or relevant ICT experience; strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
As a Senior ICT Engineer you will ensure critical business applications remain reliable, secure and high-performing, helping colleagues deliver essential services to customers. Using your technical expertise, you will monitor systems, resolve issues and support continuous improvement, working across teams and projects to strengthen ICT services, whilst playing a key role in developing others through mentoring and hands‑on support. Your contribution will help drive innovation, maintain high standards and ensure the organisation remains resilient and responsive, while supporting the implementation of future solutions that add value within the business.
It will be your responsibility to provide technical advice, support and training to colleagues, ensuring performance objectives are met, colleagues are supported and work is delivered efficiently. You will develop innovative solutions to technical challenges, identifying and successfully implementing effective strategies in line with service standards and codes of practice. Using your experience and knowledge, you will contribute to the development, implementation and monitoring of policies and procedures, ensuring they remain accurate, relevant and up to date. You will interpret the latest legislation, regulations and codes of practice, ensuring they are applied consistently. It will be key for you to provide expert advice to customers and partners on complex issues, establishing and maintaining effective customer relationships. You will prepare and present clear, accurate reports, highlighting key issues and implications, to support informed decision‑making.
It is essential you hold a degree in a computer related field, or have demonstrable ICT technical experience, and/or a relevant vendor technical qualification suitable for working in a complex environment. You will have experience across key ICT disciplines, including Incident Management, Event Management and Problem Management, along with experience of progressing work activities within professional guidelines and policies. You will have a good working knowledge of Microsoft M365 suite, SCCM, Intune, Azure, application virtualization using RDS and AVD, and Microsoft imaging technology. Experience of IP telephony being highly beneficial. You will have a strong awareness of issues affecting service delivery, alongside solid experience and knowledge of both standard and non‑standard software packages. You will have experience of motivating and supporting a team, to achieve organisational objectives and successful technical outcomes. Given the nature of the role, you will have excellent communication skills, with the ability to explain technical information clearly to non‑technical audiences, both verbally and in writing.
This role is hybrid, with a mixture of working at our office in Badminton Road and working from home.
As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance. We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long‑term difference in work. We trust our team to work in the way which allows them to make the biggest difference, and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We’re providing essential services across our internal network to ensure we can fully support our community. We’re positive and forward thinking, always looking for new and innovative ways of working and we’re ambitious about the future.
Senior ICT Engineer - Service Desk in Yate employer: South Gloucestershire Council
At South Gloucestershire Council, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and individual contributions. As a Senior ICT Engineer, you will benefit from generous annual leave, employee wellbeing support, and access to various staff discounts, all while enjoying the flexibility of a hybrid working model. We are committed to your professional growth, providing extensive training and development opportunities to help you thrive in your career and make a meaningful impact in our community.
Contact Detail:
South Gloucestershire Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior ICT Engineer - Service Desk in Yate
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in ICT. This is a great way to demonstrate your technical expertise and problem-solving abilities to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to ICT. Use mock interviews with friends or mentors to build confidence and refine your communication skills, especially when explaining complex concepts to non-technical folks.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Senior ICT Engineer - Service Desk in Yate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with ICT disciplines like Incident Management and Problem Management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant qualifications!
Show Off Your Technical Skills:Don’t forget to mention your expertise in Microsoft M365, SCCM, Intune, and Azure. We’re looking for someone who can hit the ground running, so let us know how you’ve used these tools in past roles to solve problems and improve services.
Communicate Clearly:Since you'll be explaining technical info to non-technical folks, make sure your application reflects your communication skills. Use clear language and avoid jargon where possible. We want to see that you can break down complex concepts into easy-to-understand terms!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at South Gloucestershire Council!
How to prepare for a job interview at South Gloucestershire Council
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft M365, SCCM, Intune, and Azure. Be ready to discuss how you've used these tools in past roles, especially in incident and problem management. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Mentoring Skills
Since the role involves mentoring others, think of specific examples where you've supported colleagues or led a team. Prepare to share how you helped them overcome challenges or improve their skills. This will highlight your leadership abilities and commitment to team success.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. You might be asked to present information to non-technical audiences, so being able to break down jargon into understandable language is key. Consider doing mock interviews with friends to refine this skill.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific technical challenges or service delivery issues. Think through potential scenarios related to ICT services and prepare your responses. This will demonstrate your problem-solving skills and ability to think on your feet.
