At a Glance
- Tasks: Provide guidance on council tax payments and maintain accurate records.
- Company: Join South Gloucestershire Council, a top performer in council tax collection.
- Benefits: Enjoy generous leave, wellbeing support, and staff discounts.
- Other info: Hybrid role with excellent training and development opportunities.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: NVQ3 in Customer Service or relevant experience in revenues administration.
The predicted salary is between 30000 - 40000 £ per year.
As a Revenues Officer, you will provide advice and guidance to members of the community regarding council tax payments, ensuring that council income is generated in order to sustain vital projects. South Gloucestershire Council are in the top quartile for council tax collection across the country, and you will be critical to maintaining this high standard.
What you will be doing:
- You will determine eligibility for exemptions, relief and liability for council tax.
- It will be key for you to update computer records with information obtained from correspondence received via email, post, corporate contact centre and one stop shops.
- Maintaining close working relationships with other council departments and the valuation office agency, you will exchange information regarding property valuations.
What we need from you:
- You will hold an NVQ3 in Customer Service or an equivalent level qualification, or have relevant experience working in revenues administration.
- We require you to have extensive knowledge of council tax legislation and be able to interpret and explain these.
- You must have excellent customer care skills and an ability to plan and undertake high volumes of work.
- Although not essential, you may have an Institute of Revenues Rating and Valuation qualification.
What you need to know:
This role is hybrid, with a mixture of working at our offices in Yate and working from home. Interviews will be held week commencing 13th July 2026.
How a career at South Gloucestershire Council is different:
As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work. We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults, ensuring all our staff are given the right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We are providing essential services across our internal network to ensure we can fully support our community. We are positive and forward thinking, always looking for new and innovative ways of working and we are ambitious about the future. We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. Be part of it!
Revenues Officer - Yate employer: South Gloucestershire Council
South Gloucestershire Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With a hybrid working model based in Yate, employees benefit from generous annual leave, access to staff discounts, and a commitment to safeguarding and promoting the welfare of the community. Join a diverse team dedicated to making a meaningful impact in the lives of residents while enjoying opportunities for growth and innovation.
Contact Details:
South Gloucestershire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Officer - Yate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at South Gloucestershire Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on council tax legislation. We want you to be able to explain it clearly and confidently. Practice common interview questions with a mate to get comfortable talking about your experience and skills.
✨Tip Number 3
Show off your customer care skills! During the interview, share specific examples of how you've helped customers in the past. This will demonstrate that you understand the importance of community support in the Revenues Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Revenues Officer - Yate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Revenues Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Care Skills:Since excellent customer care is key for this position, share specific examples of how you've provided outstanding service in previous roles. We want to see your ability to connect with the community!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South Gloucestershire Council
✨Know Your Stuff
Make sure you brush up on council tax legislation and any relevant exemptions or reliefs. Being able to explain these clearly will show that you’re not just knowledgeable but also capable of guiding others through the process.
✨Show Off Your Customer Care Skills
Prepare examples of how you've handled customer queries in the past. Highlight your ability to maintain a positive attitude, even when dealing with challenging situations. This role is all about helping the community, so let your passion for customer service shine through!
✨Get Familiar with the Tech
Since you'll be updating computer records regularly, it’s a good idea to familiarise yourself with any software or systems used by the council. If you know what tools they use, you can demonstrate your readiness to hit the ground running.
✨Build Relationships
Think about how you can foster strong working relationships with other departments. Be ready to discuss how collaboration has worked in your previous roles and how you plan to maintain those connections at South Gloucestershire Council.
