At a Glance
- Tasks: Provide guidance on council tax payments and maintain accurate records.
- Company: South Gloucestershire Council, a top performer in council tax collection.
- Benefits: Generous leave, wellbeing support, and staff discounts on various services.
- Other info: Hybrid role with excellent training and career development opportunities.
- Why this job: Join a team making a real difference in the community's lives.
- Qualifications: NVQ3 in Customer Service or relevant experience in revenues administration.
The predicted salary is between 24000 - 28000 £ per year.
As a Revenues Officer, you will provide advice and guidance to members of the community regarding council tax payments, ensuring that council income is generated in order to sustain vital projects. South Gloucestershire Council are in the top quartile for council tax collection across the country, and you will be critical to maintaining this high standard.
What You Will Be Doing
- You will determine eligibility for exemptions, relief and liability for council tax.
- It will be key for you to update computer records with information obtained from correspondence received via email, post, corporate contact centre and one stop shops.
- Maintaining close working relationships with other council departments and the valuation office agency, you will exchange information regarding property valuations.
What We Need From You
- You will hold an NVQ3 in Customer Service or an equivalent level qualification, or have relevant experience working in revenues administration.
- We require you to have extensive knowledge of council tax legislation and be able to interpret and explain these.
- You must have excellent customer care skills and an ability to plan and undertake high volumes of work.
- Although not essential, you may have an Institute of Revenues Rating and Valuation qualification.
What You Need To Know
This role is hybrid, with a mixture of working at our offices in Yate and working from home. Interviews will be held week commencing 13th July 2026.
How a Career At South Gloucestershire Council Is Different
As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities. We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work. We are committed to safeguarding and promoting the safety and welfare of children, young people and vulnerable adults. Ensuring all our staff are given right skills, knowledge and support to recognise and respond effectively to potential abuse or neglect.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We’re providing essential services across our internal network to ensure we can fully support our community. We’re positive and forward thinking, always looking for new and innovative ways of working and we’re ambitious about the future. We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We’re making a difference, be part of it!
Revenues Officer in Yate employer: South Gloucestershire Council
South Gloucestershire Council is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional development. With a hybrid working model based in Yate, employees benefit from generous annual leave, access to various staff discounts, and a commitment to safeguarding and promoting the welfare of the community. Join us to make a meaningful impact while enjoying a fulfilling career with ample growth opportunities.
Contact Details:
South Gloucestershire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Officer in Yate
✨Tip Number 1
Network like a pro! Reach out to current or former employees at South Gloucestershire Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on council tax legislation. Make sure you can explain it clearly and confidently. We want you to show off that knowledge and how it relates to the role of Revenues Officer!
✨Tip Number 3
Practice your customer care skills! Think of scenarios where you might need to handle tricky questions or complaints about council tax. Role-playing with a friend can help you feel more prepared and relaxed during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Revenues Officer in Yate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Revenues Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Customer Care Skills:Since excellent customer care is key for this position, share specific examples of how you've provided outstanding service in previous roles. We want to see your ability to handle inquiries and resolve issues effectively.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us see your communication skills right away.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at South Gloucestershire Council
✨Know Your Stuff
Make sure you brush up on council tax legislation before the interview. Being able to explain exemptions, reliefs, and liabilities clearly will show that you’re not just familiar with the rules but can also apply them in real situations.
✨Show Off Your Customer Care Skills
Prepare examples of how you've handled customer queries or complaints in the past. Highlighting your excellent customer care skills will demonstrate that you can maintain the high standards expected by South Gloucestershire Council.
✨Get Organised
Since the role involves managing high volumes of work, think about how you plan and prioritise tasks. Be ready to discuss your strategies for staying organised and ensuring deadlines are met, especially when dealing with multiple inquiries.
✨Build Relationships
Talk about your experience working collaboratively with other departments or agencies. Emphasising your ability to maintain close working relationships will show that you understand the importance of teamwork in achieving council goals.
