Operational Support Assistant in Yate

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How You’ll Make a Difference

As an Operational Support Assistant, you will support all aspects of the day-to-day running of our meals service. You will play a key role in providing a professional and approachable point of contact for our customer and staff queries.

What You Will Be Doing

• Acting as a focal point of contact for community meals, you will handle day‑to‑day enquiries and process new service‑user requests.
• You will be responsible for updating team members on operational and procedural changes.
• When appropriate, you will liaise directly with social workers and relatives of service users.
• Recording information accurately using South Gloucestershire systems linked with adult social care, you will assist with maintaining customer information and records, adhering to GDPR at all times.
• You will be predominantly office‑based; however, there will be occasions where you will support the service by delivering meals within the community, supporting in the kitchen, or attending emergency calls from a team member.

What We Need From You

• You must hold or be willing to obtain an NVQ Level 2 in business support, catering or equivalent, and possess a Food Hygiene Certificate (training will be provided if required).
• Previous office and catering experience with strong customer‑service skills is essential.
• Good IT skills and experience of maintaining data records accurately are required.
• You will be able to work efficiently and at a sustained pace.

What You Need To Know

• Community meals is a year‑round service, including Christmas and Bank holidays.
• You will be based out of the council offices at Badminton Road, Yate, BS37 5AF.
• This is a part‑time role with a rolling 5‑on‑5‑off shift pattern, including weekend working. Your salary is pro‑rata to hours worked.
• Shift pattern will be 8.30am – 2.30pm.
• Sunday enhancement allowance (time & half).
• Your uniform and equipment will be provided.
• An enhanced Disclosure and Barring Service (DBS) check is required for this post.
• You will travel throughout the authority and surrounding area, so a full, valid driving licence with regular access to a vehicle or an alternative means of travel is mandatory.

Interviews anticipated week commencing the 12th January 2026.

How a Career At South Gloucestershire Council Is Different

• We value our staff as individuals, investing in their careers and we are recognised for the breadth and depth of our training and development offer, which helps make a long‑term difference in work.
• Our benefits package includes generous annual leave (pro‑rata), employee well‑being support, and a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

To view the full job description, please click this link: Operational Support Assistant