At a Glance
- Tasks: Support vulnerable residents by managing feedback and information requests.
- Company: Join South Gloucestershire Council, a supportive and flexible workplace.
- Benefits: Hybrid working, strong team support, and genuine work/life balance.
- Other info: Opportunities for training and career growth in a collaborative environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
How you’ll make a difference
As a Feedback and Information Governance Officer, working in the Department for People, you will make a difference by helping to resolve the concerns of some of our most vulnerable residents, providing a valuable service to them in responding to requests for information we hold.
- What you will be doing
- Working in a small dedicated and supportive team, providing advice and support to residents and staff in relation to feedback, including complaints and compliments.
- Investigating data breaches and information requests, such as subject access requests and freedom of information requests.
- Assisting in the development and management of an effective departmental complaints procedure as required by the Children’s Act 1989 and other relevant legislation.
- Producing and monitoring performance management information relating to complaints received and investigated, supporting the management and monitoring of information governance.
- Dealing with enquiries from all customers, both internal and external, by telephone and correspondence, and delivering coaching to staff who investigate and respond to complaints.
- Helping the team carry out statutory surveys of adult care users and carers, including collation and entry.
- What we need from you
- GCSE qualifications A‑C or equivalent, including English and Maths, demonstrating required numeracy and literacy skills.
- Relevant practical experience and training with an understanding of relevant processes, procedures, regulations and codes of practice within a health and social care setting or similar organisation.
- Considerable experience in a customer‑focused environment, with the ability to build relationships and influence others based on knowledge of the service area.
- Good team‑working skills and the ability to supervise and support staff to meet organisational objectives.
- What you need to know
This role is hybrid, with a mixture of working at our office in Yate and home working.
- How a career at South Gloucestershire Council is different
- We offer genuine flexibility to help our staff achieve work/life balance.
- Strong team ethos, support and training.
- We welcome applications from everyone and promote people based on merit and abilities.
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Feedback and Information Governance Officer in Yate employer: South Gloucestershire Council
South Gloucestershire Council is an excellent employer for those passionate about making a difference in the lives of children and families. With a strong commitment to employee development, you will benefit from flexible working opportunities, generous annual leave, and a supportive work culture that values collaboration and positive change. Join us in a role where your contributions directly impact the community and foster meaningful growth.
Contact Details:
South Gloucestershire Council Recruitment Team
