Apprenticeship – Housing Business Administrator Apprentice - Kingswood

The HomeChoice service provides a high quality, comprehensive housing access service for households who are homeless or threatened with homelessness. Good housing can help to stabilise communities, reduce inequalities, improve safety and help reduce crime.

As a Housing Business Administrator Apprentice, you will support the maintenance of the council’s Housing Register, provide high-quality administrative and customer service support, and contribute to homelessness prevention outcomes.

Working alongside our experienced staff, you will get to grips with the various roles within the Housing team. The functions within the team are closely interlinked, and we work together in resolving housing issues. We also work with our representative partners in supporting residents, professionals and partner agencies with all queries relating to the Housing Register.

You will act as a first point of contact for customers, colleagues and partners, handling enquiries sensitively across telephone, email and face-to-face channels. You will also provide administrative support to managers and the team, including minute-taking for key meetings.

Liaising with customers and agencies, you will identify special circumstances and make appropriate referrals to access specialist advice or support services. You will have the opportunity to learn how to research and collate information, maintain and update records, analyse data from computer systems, and ensure accurate statements and outputs.

In addition, you’ll be taught how to process and assess new applications to the Housing Register, operate the annual review of applications and ensure applicants understand available housing options whilst adhering to service standards, policies, and procedures.

What we need from you:

• You will ideally hold a minimum of GCSE A*-C/4-9 or an equivalent qualification in English and maths.
• It would be advantageous to have good IT skills in the use of Microsoft packages, such as Office, Outlook, Word and Excel.
• You must have the drive and willingness to learn new things and be committed to gaining your qualification.
• You should be able to demonstrate excellent communication skills and have the confidence to handle contact channels such as telephone, email and face to face.
• Ideally, you will have experience of basic financial procedures e.g. petty cash, invoicing etc.

All candidates that successfully reach the interview stages will be required to provide a 10-minute presentation as part of the recruitment process. Candidates who do not provide a presentation at interview will not progress through the recruitment process. Interviews to be held week beginning 2nd March 2026.

Throughout your 18-month apprenticeship, we will allocate you a workplace mentor to give you guidance and support in completing your Level 3 Business Administration, which requires weekly day release learning at South Gloucestershire and Stroud (SGS) College, Filton Avenue, Filton, Bristol, BS34 7AT. This is an 18-month limited term contract for the duration of the apprenticeship programme.

The salary for this apprenticeship is set at the current National Minimum Wage:

• Age 21 +: £12.21 hourly rate, £23,492 annual salary
• Age 18 - 20: £10.00 hourly rate, £19,240 annual salary
• Age 16 - 17: £7.55 hourly rate, £14,526 annual salary

As part of this training route, you will need to undertake a basic skills assessment as part of the selection process. These will be emailed to you by the training provider, SGS College. SGS college have elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator. There are 7 mandatory units and one relevant optional unit to complete.

How a career at South Gloucestershire Council is different:

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.

We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We’re building and shaping communities which people are proud of. We’re working with the most vulnerable in our community to help them achieve what they want in life. We’re investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference. We’re making a difference, be part of it!