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- Tasks: Support housing services and provide top-notch admin and customer service.
- Company: Join South Gloucestershire Council, making a real difference in the community.
- Benefits: Generous leave, wellbeing support, training, and staff discounts.
- Why this job: Gain valuable experience while helping those in need and building strong communities.
- Qualifications: GCSEs in English and maths, good IT skills, and a drive to learn.
- Other info: 18-month apprenticeship with mentorship and weekly learning at SGS College.
The predicted salary is between 800 - 1400 £ per month.
The HomeChoice service provides a high quality, comprehensive housing access service for households who are homeless or threatened with homelessness. Good housing can help to stabilise communities, reduce inequalities, improve safety and help reduce crime.
As a Housing Business Administrator Apprentice, you will support the maintenance of the council's Housing Register, provide high-quality administrative and customer service support, and contribute to homelessness prevention outcomes.
Responsibilities:
- Work with experienced staff to understand the roles within the Housing team; collaborate with partners to support residents, professionals and agencies on queries relating to the Housing Register.
- Act as a first point of contact for customers, colleagues and partners, handling enquiries sensitively via telephone, email and face-to-face channels; provide administrative support to managers and the team, including minute-taking for key meetings.
- Liaise with customers and agencies, identify special circumstances, and make referrals to access specialist advice or support services.
- Learn to research and collate information, maintain and update records, analyse data from computer systems, and ensure accurate statements and outputs.
- Process and assess new applications to the Housing Register, operate the annual review of applications and explain available housing options to applicants while adhering to service standards, policies and procedures.
What We Need From You:
- You will ideally hold a minimum of GCSE A*-C/4-9 or an equivalent qualification in English and maths.
- Good IT skills in Microsoft packages (Office, Outlook, Word, Excel).
- Drive and willingness to learn, with commitment to gaining a qualification.
- Excellent communication skills and confidence to handle channels such as telephone, email and face to face.
- Ideally, experience of basic financial procedures (petty cash, invoicing, etc.).
What You Need To Know:
- All candidates reaching the interview stage will be required to provide a 10-minute presentation as part of the recruitment process.
- Interviews to be held week beginning 2nd March 2026.
- During the 18-month apprenticeship, you will have a workplace mentor and complete Level 3 Business Administration with weekly day release learning at SGS College, Filton Avenue, Filton, Bristol, BS34 7AT.
- This is an 18-month limited term contract for the duration of the apprenticeship programme.
- The salary is set at the current National Minimum Wage.
Age & Salary:
- 21+ (£12.21/hour, £23,492/year);
- 18-20 (£10.00/hour, £19,240/year);
- 16-17 (£7.55/hour, £14,526/year).
Benefits and Culture:
- We value our staff and invest in training and development.
- Generous annual leave (pro rata), wellbeing support, and access to staff discounts.
- We welcome applications from everyone and promote on merits and abilities.
- Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here, and we are building communities we're proud of.
- We’re inviting talented, dedicated people to join us and help continue making a difference.
Apprenticeship – Housing Business Administrator Apprentice in Kingswood employer: South Gloucestershire Council
Contact Detail:
South Gloucestershire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship – Housing Business Administrator Apprentice in Kingswood
✨Tip Number 1
Get to know the Housing team! Reach out to current employees on LinkedIn or through networking events. Understanding their roles and responsibilities can give you a leg up in interviews.
✨Tip Number 2
Practice your presentation skills! Since you'll need to deliver a 10-minute presentation during the interview, rehearse in front of friends or family. This will help you feel more confident and polished.
✨Tip Number 3
Brush up on your IT skills! Familiarise yourself with Microsoft Office, especially Excel and Word, as these will be crucial in your role. There are loads of free online resources to help you get up to speed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and making a difference in the community.
We think you need these skills to ace Apprenticeship – Housing Business Administrator Apprentice in Kingswood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Business Administrator role. We want to see your passion for helping others and your understanding of the housing sector!
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and don’t forget to showcase any relevant experience you have in customer service.
Highlight Your IT Proficiency: We’re looking for someone with good IT skills, especially in Microsoft Office. Make sure to mention any specific software you’re comfortable with and how you've used these tools in previous roles or studies.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at South Gloucestershire Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Business Administrator Apprentice. Familiarise yourself with the responsibilities listed in the job description, especially around handling enquiries and maintaining the Housing Register. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Your Presentation
Since you'll need to give a 10-minute presentation, practice is key! Choose a topic related to housing or customer service, and rehearse it multiple times. This will not only help you manage your time but also boost your confidence when presenting to the interview panel.
✨Show Off Your Communication Skills
As this role involves a lot of interaction with customers and colleagues, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully handled queries or provided support. This will illustrate your ability to connect with people effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to ask about the team dynamics, training opportunities, or how success is measured in the apprenticeship. It’s a great way to engage with the interviewers and leave a positive impression.
