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- Tasks: Help families access vital support by maintaining an up-to-date directory of services.
- Company: Join South Gloucestershire Council, a team dedicated to making a real difference.
- Benefits: Enjoy generous leave, wellbeing support, and staff discounts on various services.
- Other info: Hybrid role with excellent training and career development opportunities.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and understanding of children's needs, especially those with SEND.
The predicted salary is between 30000 - 40000 £ per year.
As an Information, Advice and Guidance Officer, you will help ensure children and families can access the right support at the right time by developing and maintaining our public facing directory of services. By keeping the information accurate and up to date, you will enable service users to be directed to support that best meets their individual needs.
What you will be doing:
- You will be responsible for researching, collecting and accurately maintaining an up-to-date directory of services that can be used by residents and professionals, specifically relating to children, young people and their families, including those with SEND.
- It will be key for you to increase service levels through promotion and awareness work, as well as liaising with other specialist colleagues to maximise support for families.
- You will improve user trust and satisfaction with the current IAG offer amongst key service users.
- It will be your responsibility to produce reports and provide updates on work that has been completed.
- Using your networking skills, you will target local community groups and organisations, forming positive relationships with them.
What we need from you:
- You must be a confident communicator who can adapt your approach to suit a wide range of stakeholders and to liaise with providers and partners through various channels to develop positive working relationships.
- You will be able to collate, produce and edit directory content in plain English and accessible language so it is appropriate for a diverse audience, including people with cognitive or communication needs.
- It is essential that you have an understanding of the needs of children and families, including those with special educational needs and disabilities (SEND).
- You will have excellent IT and numeracy skills, including the ability to accurately update information systems and databases.
What you need to know:
- This role is hybrid, with a mixture of working at our office in Badminton Road, Yate and from home.
- Interviews will be held on 20th May 2026.
How a career at South Gloucestershire Council is different:
- As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work.
- We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
- We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
- We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.
- Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of.
- We're working with the most vulnerable in our community to help them achieve what they want in life.
- We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.
- We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
Information, Advice and Guidance Officer - Yate employer: South Gloucestershire Council
Contact Detail:
South Gloucestershire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information, Advice and Guidance Officer - Yate
✨Tip Number 1
Network like a pro! Reach out to local community groups and organisations related to children and families. Building those connections can give you insider info on job openings and help you stand out.
✨Tip Number 2
Show off your communication skills! During interviews, be ready to adapt your approach based on who you're talking to. This will demonstrate your ability to connect with diverse stakeholders, which is key for the role.
✨Tip Number 3
Keep it relevant! When discussing your experience, focus on how you've helped improve services or support for children and families in the past. Tailoring your examples to the job description will make you a memorable candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information, Advice and Guidance Officer - Yate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Information, Advice and Guidance Officer. We want to see how you can make a difference in supporting children and families!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your confident communication abilities. Use clear and accessible language in your application to reflect how you would communicate with service users.
Highlight Relevant Experience: If you've worked with children, young people, or families before, be sure to mention it! We’re looking for candidates who understand the needs of diverse groups, especially those with SEND, so share any relevant experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity to join our team!
How to prepare for a job interview at South Gloucestershire Council
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of an Information, Advice and Guidance Officer. Familiarise yourself with the services available for children and families, especially those with SEND. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Communication Skills
As a confident communicator, it's essential to adapt your approach to different stakeholders. Prepare examples of how you've successfully communicated complex information in plain English or accessible language. This will highlight your ability to connect with diverse audiences, which is crucial for this role.
✨Build Relationships
Networking is key! Think of ways you've previously built positive relationships with community groups or organisations. Be ready to discuss your strategies for promoting services and increasing awareness, as this will show your proactive approach to improving service levels.
✨Be Data Savvy
Since you'll be maintaining an up-to-date directory of services, brush up on your IT and numeracy skills. Be prepared to discuss your experience with information systems and databases, and how you've ensured accuracy in your previous roles. This will reassure the interviewers that you can handle the technical aspects of the job.