Supervisor - Business Support Team in Gloucester

How You\’ll Make a Difference
As Business Support Supervisor, you will ensure your team are supported in a timely and efficient manner, so they can provide an effective service for customers. Working with professionals within Adults and Children\’s Social Care, you will ensure the best possible outcomes for children, young people and adults across South Gloucestershire.
The Business Support team collectively provides administrative and financial support to a range of professionals based at any of our four sites: Badminton Road, The Kingswood Centre, Patchway Hub and Kingswood Hub.
What You Will Be Doing

• Your primary focus will be supervising the Business Support Administration team. You will allocate and check their work, with the aim of providing an efficient and consistent support service for staff and managers across the department.
• It will be your responsibility to organise sufficient cover to enable the department to provide an effective service, this includes developing staff and ensuring timely and accurate completion of work.
• You will oversee the day-to-day specialised database, financial services and general administrative support requirements for the department.
• It will be key for you to conduct research and collate information for reports, assisting officers in drafting documentation across a variety of work areas including children’s and adults social service teams, education, special educational needs and health.
• Leading on customer relations, you will communicate any issues to senior members of staff, as well as monitoring and maintaining records for the team, which may include performance, sickness and annual leave etc.
• It will be your responsibility to participate with 1-1’s, PDPR’s and assist with the recruitment of staff for the teams you supervise.

What We Need From You

• We require you to hold a minimum qualification of 3 GCSEs grade 4 or above, including English and maths or equivalent, or have experience of supervising staff within an administrative team.
• Given the elements of the role, you must be able to collate information from a variety of sources and present findings.
• It is essential that you can prioritise workloads to meet peaks in demand and be flexible and resilient to be able to meet deadlines.
• You must have good communication and literacy skills, to be able to contribute to writing clear, accurate and concise reports.
• You will have effective IT and numeracy skills, including the ability to accurately update information systems and databases.

What You Need To Know

• This is for a limited term contract until 7th February 2027.
• This role is hybrid, with a mixture of working at our office in Badminton Road, The Kingswood Centre and working from home.

Interviews will be held on 14th January 2026.
How a Career At South Gloucestershire Council Is Different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
• We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.
• What’s special here is the strength of the team ethos, the support and the training.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We\’re building and shaping communities which people are proud of.
• We\’re working with the most vulnerable in our community to help them achieve what they want in life.
• We\’re investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We\’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Business Support Supervisor – Job Description