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For Companies At a Glance
- Tasks: Manage customer calls and emails, providing guidance and support on various enquiries.
- Company: Join South Gloucestershire Council, dedicated to building proud communities and essential services.
- Benefits: Enjoy flexible working, comprehensive training, and a commitment to diversity and innovation.
- Why this job: Make a real impact in the community while developing your skills in a supportive environment.
- Qualifications: Experience in customer service is essential; NVQ Level 2 in Customer Care is preferred.
- Other info: Interviews are on 15th and 16th September; DBS check required.
The predicted salary is between 28800 - 43200 £ per year.
How You\’ll Make a Difference
As a Customer Care Officer, you will manage a significant volume of calls and emails, directing customers to resolve their enquiries and providing guidance and support.
The Contact Centre operates in a dynamic environment managing a wide range of enquiries for different services, including booking Registrar appointments, renewing library books, and dealing with Waste and Recycling and StreetCare enquiries.
What You Will Be Doing
- As the first point of contact for customers, you will offer advice, assist with requests and direct enquiries to the relevant departments.
- It will be key for you to collect and check customer information, to ensure that effective solutions are achieved.
- You will be expected to address customer complaints as they arise, while referring more complex issues for appropriate resolution.
- Daily, you will be adhering to council service standards, policies and procedures, keeping updated with any subsequent changes.
- Working as a team, you will help maintain high levels of service through effective information sharing and accurate record keeping.
What We Need From You
- It is essential you have experience in handling customer enquiries in a contact centre or customer service environment, dealing with high volumes of queries.
- Ideally, you will hold an NVQ Level 2 in Customer Care or Call Handling, or an equivalent qualification.
- It is important that you can demonstrate strong initiative and judgment, to identify problems and raise them with the service areas as appropriate.
- Given the elements of this role, you need to have the ability to listen and establish a rapport with customers, understanding their needs and managing expectations.
What You Need To Know
- The Contact Centre Officer role is not face-to-face, and all customer contact is predominately via telephone, email and social media.
- All applications will be initially reviewed and if you are shortlisted, you will be invited to complete a short psychometric assessment. If you are successful through this stage, you will be invited to an in person interview.
Interviews will be held on 18th, 19th & 20th February 2026
How a Career At South Gloucestershire Council Is Different
- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
- We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We\’re building and shaping communities which people are proud of.
- We\’re planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.
We\’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Customer Care Officer Hay11 – Job Description
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Customer Care Officer employer: South Gloucestershire Council
Contact Detail:
South Gloucestershire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer
✨Tip Number 1
Familiarise yourself with the specific services offered by South Gloucestershire Council, especially those related to building control and planning. This knowledge will help you answer questions confidently during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you for the dynamic environment of a contact centre and demonstrate your ability to handle high query volumes effectively.
✨Tip Number 3
Research the council's recent initiatives and community projects. Being informed about their current work will show your genuine interest in the role and how you can contribute to their mission.
✨Tip Number 4
Prepare for the psychometric assessment by familiarising yourself with common types of questions. This will help you feel more at ease and perform better when it comes time for the assessment.
We think you need these skills to ace Customer Care Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Care Officer. Tailor your application to highlight relevant experience in handling customer enquiries and managing high query volumes.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in customer service or contact centres. Provide specific examples of how you've successfully resolved customer queries and maintained service standards.
Showcase Your Skills: Demonstrate your ability to listen, establish rapport, and manage expectations effectively. Use concrete examples to illustrate your strong initiative and flexible approach in resolving diverse queries.
Prepare for Assessments: Since shortlisted candidates will complete a psychometric assessment, practice common assessment types. Familiarise yourself with the skills being evaluated, such as problem-solving and communication abilities.
How to prepare for a job interview at South Gloucestershire Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Care Officer. Familiarise yourself with the types of enquiries you'll be handling, such as building control and planning. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer enquiries. Highlight your ability to listen, empathise, and resolve issues effectively, as these are crucial skills for this role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Practice your responses to common scenarios, focusing on your problem-solving skills and ability to manage expectations.
✨Demonstrate Teamwork
Since the role involves working closely with a team, be prepared to discuss how you collaborate with others. Share examples of how you've supported colleagues in the past and contributed to a positive team environment.
