Care Responder - Home to Decide

As a Care Responder, you will work directly with the community, responding to either planned or emergency care visits in people’s own homes.

Working with residents, you will help to increase their independence by providing support with personal and practical care, keeping them safe in their own homes. It will be key for you to keep accurate records of your visits, in line with council guidelines. In order to protect vulnerable people, you will work closely with practitioners, implement care and support plans, and refer issues or concerns in accordance with safeguarding procedures.

It is essential you can show sensitivity and empathy for people who may have varying needs, both physical and emotionally. At times, you may need to manage challenging behaviour, so you will need to adopt a flexible approach to your work. Given the elements of this role, you must be able to communicate effectively both verbally and in writing. We require you to have the ability to work well under pressure and remain calm when faced with a crisis. Although not essential, it is beneficial if you have experience of working in a care sector and be able to demonstrate knowledge of relevant Care Act 2014 legislation and regulations. You will be required to hold a CQC Care Certificate, or be willing to complete it if you don't already hold one.

We offer a response service of 7 days a week between the hours of 7.00am – 10.00pm. Your uniform and equipment will be provided. You will be predominately working out of our office in Yate and in and around the community. You will be expected to travel throughout the authority and surrounding area so you must have a full, valid driving licence with regular access to a vehicle or have an alternative means of travel. Business insurance will need to be added to your insurance policy. You can claim back mileage expenses. Please note that due to the nature of this role, it is a requirement of employment that an enhanced Disclosure and Barring Service (DBS) check is obtained.

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long‑term difference in work. As part of our benefits package, you will receive generous annual leave (pro‑rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities. We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here. We’re building and shaping communities which people are proud of. We’re working with the most vulnerable in our community to help them achieve what they want in life. We’re investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We’re making a difference, be part of it!