At a Glance
- Tasks: Support vulnerable residents by managing feedback and information requests in a dedicated team.
- Company: Join South Gloucestershire Council, a supportive and flexible workplace.
- Benefits: Enjoy hybrid working, training opportunities, and a strong team ethos.
- Other info: Flexible work-life balance with a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus experience in customer-focused roles.
The predicted salary is between 30000 - 40000 £ per year.
How you’ll make a difference
As a Feedback and Information Governance Officer, working in the Department for People, you will make a difference by helping to resolve the concerns of some of our most vulnerable residents, providing a valuable service to them in responding to requests for information we hold.
- What you will be doing
- Working in a small dedicated and supportive team, you will be providing advice and support to our residents and members of staff in relation to feedback, including complaints and compliments.
- You may be involved in dealing with the investigation of data breaches and information requests, such as subject access requests and freedom of information requests.
- It will be your responsibility to assist in the development and management of an effective departmental complaints procedure as required by Children’s Act 1989 and other relevant legislation.
- Producing and monitoring performance management information relating to complaints received and investigated by the department, you will support with managing and monitoring information governance.
- Dealing with enquiries from all customers, both internal and external, by telephone and through correspondence, you will also help deliver coaching to staff within the department who investigate and respond to complaints.
- Where appropriate, you will help the team carry out statutory surveys of adult care users and carers, including the collation, entering.
- What we need from you
- It is essential that you hold GCSE qualifications A-C or equivalent, including English and Maths, to demonstrate required numeracy and literacy skills.
- You will have relevant practical experience and training, with an understanding of relevant processes, procedures, regulations and codes of practice within a health and social care setting or similar organisation.
- We require you to have considerable experience in a customer focused environment, with the ability to build relationships and influence others based on knowledge of the service area.
- With good team working skills, you will have the ability to supervise and support staff to meet organisational objectives.
- What you need to know
This role is hybrid, with a mixture of working at our office in Yate and home working.
- How a career at South Gloucestershire Council is different
- We know our team works best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
- What’s special here is the strength of the team ethos , the support and the training.
- We recognise that our diverse team of skilled and dedicated people make us a great place to work.
We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
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Feedback and Information Governance Officer in Bristol employer: South Gloucestershire Council
South Gloucestershire Council is an excellent employer for those passionate about making a difference in the lives of children and families. With a strong commitment to employee development, you will benefit from flexible working opportunities, generous annual leave, and a supportive work culture that values collaboration and positive change. Join us in a role where your contributions directly impact the community and foster meaningful growth.
Contact Details:
South Gloucestershire Council Recruitment Team
