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For Companies At a Glance
- Tasks: Provide high-quality admin support to the Technical Support Team and Licensing Department.
- Company: Join South Gloucestershire Council, dedicated to improving community services and infrastructure.
- Benefits: Enjoy hybrid working, generous leave, wellbeing support, and exclusive staff discounts.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: NVQ level 3 or equivalent in administration; strong communication and IT skills required.
- Other info: Interviews scheduled for Thursday 31 July 2025; applications from all backgrounds welcomed.
The predicted salary is between 24000 - 36000 £ per year.
How You\’ll Make a DifferenceAs an Administrator, you will be supporting the StreetCare team by providing efficient, responsive and high quality administrative tasks. The team delivers services across the community, from managing the roads, designing and building major road schemes, to gritting the roads in winter and sweeping the streets. This is a great opportunity for someone with an interest in the place we live in to join an established team supporting South Gloucestershire.
What You Will Be Doing
Providing administrative support to the team and its customers, ensuring work carried out is efficient and procedures are effectively implemented.
Undertaking relevant administration tasks, such as raising invoices and purchase orders, chasing unpaid invoices, taking payments over the telephone and processing requests for licences and services.
Answering enquiries and information requests that arrive via telephone and online.
Collating information, maintaining accurate records and preparing documents and other materials using established formats, software and procedures.
What We Need From You
Hold five GCSEs (grade 4 or above) including English and maths, a relevant NVQ Level 3 or equivalent qualification, or demonstrable experience in a similar administration role.
Strong customer service skills and the ability to interact in an effective and efficient manner.
Good knowledge of IT, with experience of various Office packages including Word, Excel, Outlook and Teams.
What You Need To Know
This role is hybrid, with a mixture of working at our office in Broad Lane, Yate and from home.
We have two full time, permanent positions to fill.
Interviews will be held on Tuesday 31st March and Wednesday 1st April 2026.How a Career At South Gloucestershire Council Is Different
As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
We know our team works best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
We invest in the careers of our people, and we are recognised for the quality, breadth and depth of our training and development offer, which helps our people make the greatest long-term difference in their work.
What\’s special here is the strength of the team ethos, the support and the training.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
We\’re building and shaping communities which people are proud of.
We\’re planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
We\’re providing essential services across our communities to ensure they are safe and well maintained.
We\’ve achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We\’re making a difference, be part of it!To view the full job description, please click this link: Administrator – Technical Support Team – Job Description
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Administrator - Technical Support Team employer: South Gloucestershire Council
Contact Detail:
South Gloucestershire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Technical Support Team
✨Tip Number 1
Familiarise yourself with the Licensing Department's processes and regulations. Understanding how taxi applications and other licensing requests are handled will give you an edge in interviews, showing your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your IT skills, especially with databases and data analysis tools. Being able to demonstrate your proficiency in these areas during discussions can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills across different mediums. Since the role involves interacting with various stakeholders, being able to articulate your thoughts clearly in emails, phone calls, and face-to-face meetings is crucial.
✨Tip Number 4
Network with current or former employees of South Gloucestershire Council. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Administrator - Technical Support Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your organisational skills and any experience you have with IT systems, databases, or handling sensitive information.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Administrator role within the Technical Support Team. Mention specific skills that align with the job description, such as your ability to communicate effectively with various stakeholders.
Showcase Relevant Qualifications: Clearly state your qualifications, especially if you hold an NVQ level 3 or equivalent. If you have relevant experience, make sure to detail it, particularly in areas like processing applications and responding to customer queries.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at South Gloucestershire Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Administrator for the Technical Support Team. Familiarise yourself with the tasks mentioned in the job description, such as processing taxi applications and handling sensitive information.
✨Demonstrate Your Communication Skills
Since effective communication is key in this role, prepare examples of how you've successfully communicated with various stakeholders in the past. Be ready to discuss your experience with different media like email, phone, and face-to-face interactions.
✨Showcase Your IT Proficiency
Highlight your practical skills and experience with IT, especially in using databases and running reports. Be prepared to discuss specific software or tools you've used and how they relate to the tasks you'll be performing in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer requests or complaints. Think of scenarios where you've had to manage multiple tasks or resolve conflicts, and be ready to share those experiences.