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- Tasks: Support the Housing Register and provide top-notch customer service.
- Company: Join South Gloucestershire Council, a dynamic local authority.
- Benefits: Gain hands-on experience, training, and potential career progression.
- Why this job: Make a real difference in your community while learning valuable skills.
- Qualifications: GCSE Maths (grade A*-C/4-9) and strong customer care skills.
- Other info: Work closely with experienced staff and receive mentorship throughout your apprenticeship.
The predicted salary is between 800 - 1400 £ per month.
As a Housing Business Administrator Apprentice, you will support the maintenance of the Council’s Housing Register, provide high-quality administrative and customer service support, and contribute to homelessness prevention outcomes.
Training course: Business administrator (level 3)
Hours: Monday to Friday, 08:30 - 16:30. 37 hours a week
Duration: 1 Year 6 Months
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
- Work alongside our experienced staff to experience the functions of the various roles within the Housing Team.
- Act as a first point of contact for customers, colleagues and partners; handle enquiries sensitively across telephone, email and face-to-face channels.
- Provide administrative support to managers and the team, including minute-taking for key meetings.
- Liaise with customers and agencies; identify special circumstances and make appropriate referrals to access specialist advice or support services.
Where you’ll work: Lansdown Road, Kingswood, BS15 1XD
Training: An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation: South Gloucestershire and Stroud College.
Throughout your 18-month apprenticeship, we will allocate you a workplace mentor to give you guidance and support in completing your Level 3 Business Administration, which requires weekly day release learning at South Gloucestershire and Stroud (SGS) College, Filton Avenue, Filton, Bristol, BS34 7AT.
Requirements:
- GCSE Maths (grade GCSE A*-C/4-9)
Skills:
- Customer care skills
- Analytical skills
- Initiative
- Non-judgemental
About this company: South Gloucestershire Council is the local authority of South Gloucestershire, a unitary authority in the South West of England region.
After this apprenticeship: There may be a hay graded role at the end; however, this is not guaranteed due to budget constraints.
Apprenticeship – Housing Business Administrator Apprentice in Kingswood employer: South Gloucestershire and Stroud College
Contact Detail:
South Gloucestershire and Stroud College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprenticeship – Housing Business Administrator Apprentice in Kingswood
✨Tip Number 1
Get to know the company! Research South Gloucestershire Council and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Housing Business Administrator Apprentice, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence in handling enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and administration. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It shows initiative and makes it easier for us to track your progress throughout the hiring process.
We think you need these skills to ace Apprenticeship – Housing Business Administrator Apprentice in Kingswood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Housing Business Administrator Apprentice. We want to see how you can contribute to our team and support our mission!
Show Off Your Customer Care Skills: Since this role involves a lot of customer interaction, don’t forget to showcase your customer care skills in your application. Share examples of how you've handled enquiries or provided support in the past – we love to see that!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at South Gloucestershire and Stroud College
✨Know Your Stuff
Make sure you understand the role of a Housing Business Administrator. Familiarise yourself with the responsibilities mentioned in the job description, like supporting the Housing Register and providing customer service. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Care Skills
Since this role involves a lot of interaction with customers and partners, be ready to discuss your customer care experience. Think of specific examples where you've handled enquiries or resolved issues effectively. This will demonstrate your ability to provide high-quality support.
✨Prepare for Scenario Questions
You might be asked how you'd handle certain situations, like dealing with a difficult customer or making referrals for specialist advice. Practise answering these types of questions using the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to show your enthusiasm! Ask about the training you'll receive, the team dynamics, or how success is measured in the role. This shows you're engaged and thinking about your future there.
