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- Tasks: Provide 1st and 2nd line IT support and manage hardware/software deployment.
- Company: Join SGS College, a leading institution dedicated to transforming lives through education.
- Benefits: Enjoy competitive pay, generous leave, and a fantastic pension scheme.
- Why this job: Make a real impact in the community while developing your IT skills in a supportive environment.
- Qualifications: Must have at least 1 year of PC support experience and NVQ level 2 in IT.
- Other info: Flexible working options and access to various health and wellbeing resources.
The predicted salary is between 20500 - 29500 £ per year.
We hope that one of the buttons below will help you.
SGS has an exciting opportunity at our Filton Campus!
I.T Services Support Officer
Role Information:
Reference: REQ001295
Location: Filton Campus
FTE Salary: £24,588 (Salary is dependent on qualifications and experience)
Contract Type: Permanent, All year round
Working Hours: 37 hours per week
SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.
Financial Rewards and Benefits:
- Opportunity to make a positive impact within the community and on learners\’ lives
- Competitive Pension Scheme- Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
- Generous Annual leave entitlement plus the 8 bank holidays – 25 days corporate and support functions, increasing to 30 days after 5 academic years\’ service (Full-Time Equivalent).
- Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
- Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
- Family friendly policies and a proven commitment to supporting flexible working practices
- Access to \’My Lifestyle\’ discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
- Free Annual Eye test
- All staff members can buy a TOTUM card (formerly known as NUS Extra cards), as part of being an affiliate member of the Students\’ Union
- Staff have access and supported to be part of inclusive or sustainable staff networks and communities
- Free car parking at all campuses (Except Queens Road Art School)
- Access to a wide variety of external health and wellbeing resources
- Subsidised onsite catering services including Costa Coffee
South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes in a range of subjects – from business to sport, construction to media, GCSE\’s and A Levels to Honour Degree level programmes.
Our experienced and passionate staff work hard to help students and colleagues achieve their personal challenges and career goals. We are proud of SGS and committed to making the College the best it can be. We are currently working hard to achieve Outstanding\” status after being classified as Good\” in our last inspection.
For more information, please visit https://www.sgscol.ac.uk/
Key Tasks and Responsibilities
- 1st / 2nd line support
- To undertake the deployment of hardware and software throughout the college
- To assist in the effective operation of the IT Helpdesk system, ensuring problems and requests are dealt with in a timely manner, and in line with the IT Services Level Agreement.
- To update the College\’s IT hardware register, ensuring all equipment is accounted for and records are kept up to date.
- To assist with the college asset registering and disposal of IT equipment taking into account applicable directives (WEEE)
- A requirement to support technologies encompassing but not limited to desktops, laptops, tablets, print devices.
Beneficial Skills & Qualifications
- Minimum 1 years\’ experience in a PC support Role: Essential
- 1st line support experience: Essential
- NVQ level 2 in I.T, including Maths and English (Grade B-D) or equivalent: Essential
- Strong working knowledge of Microsoft operating systems and desktop products: Essential
- The ability to analyse and solve problems in a timely fashion
- Team; The enjoyment of working closely in a cooperative effort with others
Please apply online by: Monday 28th July 2025
Expected Interview Date: To be confirmed
If you have any queries please contact [email protected]
SGS College is committed to safeguarding children and vulnerable adults and any offer of employment will be subject to a number of conditions including a requirement for providing satisfactory references. In line with KCSIE and having regard to all relevant guidance, a range of checks and online searches will also be conducted for successful candidates, and a satisfactory DBS Enhanced Disclosure will need to be obtained as a requirement of the job.
We reserve the right to bring forward the closing date of the adverts should we receive a sufficient level of interest!
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I.T Services Support Officer employer: South Gloucestershire and Stroud College
Contact Detail:
South Gloucestershire and Stroud College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.T Services Support Officer
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description. Having a strong working knowledge of Microsoft operating systems and desktop products is essential, so consider brushing up on these skills or even taking a quick online course to demonstrate your commitment.
✨Tip Number 2
Network with current or former employees of SGS College. Reach out on platforms like LinkedIn to gain insights about the work culture and expectations. This can also help you tailor your approach during interviews, showing that you understand the environment you'll be working in.
✨Tip Number 3
Prepare for potential technical questions by practising common IT support scenarios. Think about how you would handle specific issues related to hardware and software deployment, as well as troubleshooting techniques. This will help you feel more confident during the interview process.
✨Tip Number 4
Showcase your teamwork skills during the interview. Since the role involves working closely with others, be ready to discuss examples of how you've successfully collaborated in previous positions. Highlighting your ability to work in a cooperative effort will make you a more attractive candidate.
We think you need these skills to ace I.T Services Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in PC support and IT helpdesk roles. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key tasks and responsibilities mentioned in the job description. Explain how your skills and experiences align with the role of I.T Services Support Officer.
Showcase Relevant Skills: Emphasise your strong working knowledge of Microsoft operating systems and desktop products. Provide examples of how you've successfully solved problems in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at South Gloucestershire and Stroud College
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft operating systems and desktop products. Be prepared to discuss your experience with 1st and 2nd line support, as well as any specific software or hardware you've worked with.
✨Show Problem-Solving Skills
During the interview, be ready to demonstrate your ability to analyse and solve problems. You might be asked situational questions where you need to explain how you would handle specific IT issues.
✨Highlight Teamwork Experience
Since the role involves working closely with others, share examples of how you've successfully collaborated in a team environment. This could include projects you've worked on or how you've supported colleagues in previous roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might inquire about the IT Helpdesk system or the types of technologies you'll be supporting.
