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- Tasks: Support clients by resolving IT issues and providing excellent customer service.
- Company: Join a supportive team at a small to medium-sized IT solutions provider.
- Benefits: Gain hands-on experience, receive training, and potential for a permanent role.
- Other info: Work Monday to Friday, with dedicated study time included.
- Why this job: Kickstart your tech career with real-world experience and skill development.
- Qualifications: No prior experience needed; just a passion for IT and problem-solving.
The predicted salary is between 18000 - 25000 £ per year.
This is a hands-on apprenticeship where you’ll gain real-world experience while developing your technical skills. You’ll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times.
Training course: Information communications technician (level 3)
Hours: Monday–Friday, 9:00 am–5:00 pm (37 hours per week, including one day of study).
Duration: 2 years
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Key Responsibilities:
- Handling incoming support calls and emails
- Logging and managing tickets within the helpdesk system
- Prioritising and troubleshooting IT issues through to resolution
- Escalating complex problems when required
- Occasionally visiting client sites to provide on-site support
You’ll gain experience in areas such as:
- IT support and troubleshooting
- Networking and systems maintenance
- Cybersecurity and data protection
- Software installation and upgrades
- Customer communication and service delivery
Where you’ll work: First floor offices, Brick House, 21 Horse St, Chipping Sodbury, Bristol, BS37 6DA
Training: An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation: South Gloucestershire and Stroud College
After this apprenticeship: Opportunity for a permanent role upon completion.
IT Helpdesk Apprentice in Bristol employer: South Gloucestershire and Stroud College
Contact Detail:
South Gloucestershire and Stroud College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Apprentice in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and resolving IT issues, being able to explain technical concepts in simple terms is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss how you've tackled challenges in the past. Use examples from your studies or any tech-related projects to demonstrate your ability to troubleshoot effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace IT Helpdesk Apprentice in Bristol
Some tips for your application 🫡
Show Your Passion for IT: Let us know why you're excited about the IT Helpdesk role! Share your interest in technology and how you enjoy solving problems. A bit of enthusiasm goes a long way!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this apprenticeship. Highlight any relevant experience or skills that match the job description, like customer service or technical troubleshooting.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make it easy for us to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at South Gloucestershire and Stroud College
✨Know Your Tech Basics
Brush up on your IT knowledge before the interview. Familiarise yourself with common troubleshooting techniques and basic networking concepts, as these will likely come up during your chat. Being able to speak confidently about your technical skills will impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, be ready to discuss your approach to customer service. Think of examples where you've successfully resolved issues or helped someone out. This will demonstrate that you understand the importance of excellent service in an IT support role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, the team you'll be working with, and the types of IT issues you might encounter. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising your answers to common interview questions can help you feel more confident and articulate during the actual interview. Plus, it’s a great way to refine your responses and get feedback.