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- Tasks: Assist customers with course enquiries and manage communications via calls and emails.
- Company: Join a vibrant college community focused on marketing and student support.
- Benefits: Full-time role with opportunities for learning and professional development.
- Other info: Dynamic team environment with potential for career advancement.
- Why this job: Be the friendly face of our college, helping students navigate their educational journey.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Campus, Luckyn Lane & Remote
We have an exciting opportunity in our Marketing and Communications team. The main duties and responsibilities are:
- Answer incoming calls and emails.
- Assist customers with their enquiries.
- Transfer other calls or emails to their destination and take messages for College staff.
- Continue learning and professional development – understand the broad course offer at all campuses and basic support information.
- Data entry for the marketing team when necessary.
- Prepare materials for dispatch to enquirers and applicants.
- Answer enquiries regarding courses, admissions and enrolment.
- Make outgoing calls for research and other marketing exercises.
- Attend team meetings and play a full role in the Marketing team.
- Carry out any other such duties as may reasonably be required by the Executive Director Corporate Services or by the Principal and Chief Executive.
The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found. Only applications made via our College website will be considered.
Course Advice and Customer Enquiries Team Co-ordinator, Full time in Southend-on-Sea employer: South Essex College of Further & Higher Education
Contact Detail:
South Essex College of Further & Higher Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Course Advice and Customer Enquiries Team Co-ordinator, Full time in Southend-on-Sea
✨Tip Number 1
Get to know the company inside out! Research their courses, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone and email communication skills. Since you'll be answering calls and emails, being clear and friendly is key. Try role-playing with a friend to get comfortable!
✨Tip Number 3
Don’t hesitate to ask questions during your interview! It shows you're engaged and eager to learn more about the role and the team dynamics. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and following the process.
We think you need these skills to ace Course Advice and Customer Enquiries Team Co-ordinator, Full time in Southend-on-Sea
Some tips for your application 🫡
Know the Role: Before you start writing, take a good look at the job description. We want to see how your skills and experiences match up with what we're looking for in a Course Advice and Customer Enquiries Team Co-ordinator.
Be Clear and Concise: When you're putting together your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point about why you're the right fit for us.
Show Your Enthusiasm: Let your passion shine through! We love candidates who are excited about the role and our mission. Share why you want to join our Marketing and Communications team and how you can contribute.
Apply Through Our Website: Remember, only applications made via our College website will be considered. So, make sure you submit your application there to ensure we see your amazing skills and experiences!
How to prepare for a job interview at South Essex College of Further & Higher Education
✨Know Your Stuff
Make sure you have a solid understanding of the courses offered at the college. Familiarise yourself with the key details and be ready to discuss how you can assist customers with their enquiries.
✨Practice Active Listening
During the interview, show that you can listen attentively. This role involves answering calls and emails, so demonstrate your ability to understand and respond to customer needs effectively.
✨Show Your Team Spirit
Highlight your experience in teamwork. The job requires attending team meetings and collaborating with others, so share examples of how you've successfully worked in a team environment.
✨Be Ready for Role-Play
Prepare for potential role-play scenarios where you might need to handle a customer enquiry. Practising these situations can help you feel more confident and showcase your problem-solving skills during the interview.