At a Glance
- Tasks: Engage clients and create exciting content for our Hair and Beauty salons.
- Company: Join South Essex College, a vibrant community focused on beauty and client experience.
- Benefits: Enjoy 30 days holiday, local pension scheme, and free breakfast on campus.
- Other info: Dynamic role with opportunities for creativity and professional growth.
- Why this job: Be at the forefront of beauty trends while making a real impact in client engagement.
- Qualifications: Passion for customer experience, marketing, and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Join South Essex College as a Client Experience Facilitator and Content Creator at our Southend Campus. In this dynamic role at the heart of our Hairdressing and Beauty provision, you will focus on increasing client engagement, driving footfall into our commercial salons, and showcasing the exceptional work of our learners through creative and engaging content.
You will be passionate about customer experience, marketing and social media, with the ability to build strong relationships with clients, students, staff, and the wider community. You will play a key role in promoting salon services, supporting events, creating digital content, managing social media activity, and developing initiatives that increase client bookings and repeat visits.
Working closely with curriculum teams, you will help raise the profile of our Hair and Beauty salons, ensuring clients receive an outstanding experience from initial enquiry through to appointment and follow-up engagement.
You will be responsible for delivering an exceptional client journey, supporting promotional campaigns, creating compelling content across digital platforms, and implementing innovative marketing activities that contribute to salon growth and learner success.
As a key member of the team, you will demonstrate excellent communication, organisational and creative skills, with a proactive approach to identifying opportunities that enhance the customer experience and increase commercial activity within the salons.
Benefits:
- 30 Days Holiday Entitlement
- College Additional Leave
- Local Government Pension Scheme
- Discounted On‑Site Hair and Beauty Facilities
- Free Eye Test and Contribution Towards Glasses for VDU Users
- Free Breakfast on Campus (Term Time Only)
- Free On‑Site Parking (Subject to Space/Permits)
- Wellbeing and Health Support
- Cycle to Work Scheme
- Contribution to Flu Injections
The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found. Latest Application Date: 26-Jul-2026.
Facilitator, Client Experience, and Content Creator, Hair and Beauty, Full TIme, Southend employer: South Essex College Group
South Essex College Group is an exceptional employer that prioritises inclusivity and professional development, making it a rewarding place for those passionate about supporting learners with SEND. With a strong commitment to continuous improvement and collaboration, employees benefit from a supportive work culture that encourages growth and innovation in a vibrant educational environment. Located in a diverse community, the college offers unique opportunities to make a meaningful impact on students' lives while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Facilitator, Client Experience, and Content Creator, Hair and Beauty, Full TIme, Southend
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like South Essex College Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to South Essex College Group
Don't be shy about reaching out to South Essex College Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Facilitator, Client Experience, and Content Creator, Hair and Beauty, Full TIme, Southend
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about South Essex College Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at South Essex College Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
