At a Glance
- Tasks: Assist customers with course enquiries and manage communications.
- Company: Join a dynamic college team focused on student success.
- Benefits: Flexible remote work, professional development, and a supportive environment.
- Other info: Opportunity for growth in a collaborative marketing team.
- Why this job: Make a difference by helping students navigate their educational journey.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 € per year.
Full-time opportunity in the Marketing and Communications team. The role is based at Campus, Luckyn Lane, and can be remote. Working hours: Three days per week, 22.5 hours per week.
The main duties and responsibilities are:
- Answer incoming calls and emails.
- Assist customers with their enquiries.
- Transfer other calls or emails to their destination and take messages for college staff.
- Continuous learning and professional development – understand broad course offer at all campuses and basic support information.
- Data entry for the marketing team when necessary.
- Prepare materials for dispatch to enquirers and applicants.
- Answer enquiries regarding courses, admissions and enrolment.
- Make outgoing calls for research and other marketing exercises.
- Attend team meetings and play a full role in the marketing team.
- Carry out any other duties as may reasonably be required by the Executive Director Corporate Services or by the Principal and Chief Executive.
The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found. Only applications made via the college website will be considered. Latest application date: 24 May 2026. Location: Off-site.
Team Co Ordinator, Course Advice and Customer Enquiries. Full time in Essex employer: South Essex College Group
Join our dynamic Marketing and Communications team as a Team Coordinator, where you will play a vital role in supporting prospective students and enhancing their experience. We pride ourselves on fostering a collaborative work culture that values continuous learning and professional development, offering flexible working arrangements to suit your lifestyle. With opportunities for growth and a commitment to employee well-being, our college is an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Co Ordinator, Course Advice and Customer Enquiries. Full time in Essex
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves answering calls and emails, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the only way to ensure your application is considered. Plus, it shows you’re serious about the opportunity and following the process.
We think you need these skills to ace Team Co Ordinator, Course Advice and Customer Enquiries. Full time in Essex
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what the Team Coordinator role involves. Familiarise yourself with the key responsibilities like answering enquiries and assisting customers. This will help you tailor your application to show how you fit the bill.
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and get straight to the point. We want to see your skills and experiences without wading through unnecessary fluff!
Show Your Enthusiasm:Let your passion for customer service and continuous learning shine through in your application. We love candidates who are excited about helping others and eager to grow within our team. Make sure this comes across in your writing!
Apply Through Our Website:Remember, only applications made via our college website will be considered. So, don’t forget to submit your application there! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at South Essex College Group
✨Know Your Stuff
Make sure you have a solid understanding of the courses and services offered by the college. Brush up on key details about admissions and enrolment processes, as you'll likely be asked about these during the interview.
✨Practice Your Communication Skills
Since the role involves answering calls and emails, practice clear and concise communication. You might want to do mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Show Enthusiasm for Continuous Learning
This position values professional development, so be ready to discuss how you stay updated in your field. Share examples of how you've pursued learning opportunities in the past and how you plan to continue doing so.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, marketing strategies, and what success looks like in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
