At a Glance
- Tasks: Assist customers with course enquiries and manage communications effectively.
- Company: Join a dynamic college team focused on marketing and student support.
- Benefits: Flexible remote work, professional development, and a supportive team environment.
- Other info: Opportunity for growth in a vibrant educational setting.
- Why this job: Make a difference by helping students navigate their educational journey.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 € per year.
Full-time opportunity in the Marketing and Communications team. The role is based at Campus, Luckyn Lane, and can be remote. Working hours: Three days per week, 22.5 hours per week.
The main duties and responsibilities are:
- Answer incoming calls and emails.
- Assist customers with their enquiries.
- Transfer other calls or emails to their destination and take messages for college staff.
- Continuous learning and professional development – understand broad course offer at all campuses and basic support information.
- Data entry for the marketing team when necessary.
- Prepare materials for dispatch to enquirers and applicants.
- Answer enquiries regarding courses, admissions and enrolment.
- Make outgoing calls for research and other marketing exercises.
- Attend team meetings and play a full role in the marketing team.
- Carry out any other duties as may reasonably be required by the Executive Director Corporate Services or by the Principal and Chief Executive.
The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found. Only applications made via the college website will be considered. Latest application date: 24 May 2026. Location: Off-site.
Team Co Ordinator, Course Advice and Customer Enquiries. Full time in Basildon employer: South Essex College Group
Join our dynamic Marketing and Communications team as a Team Coordinator, where you will play a vital role in supporting customer enquiries and course advice. Our inclusive work culture fosters continuous learning and professional development, offering you the chance to grow your skills while enjoying the flexibility of remote work. With a commitment to employee well-being and a collaborative environment, we provide a rewarding experience for those looking to make a meaningful impact in education.
StudySmarter Expert Advice🤫
We think this is how you could land Team Co Ordinator, Course Advice and Customer Enquiries. Full time in Basildon
✨Tip Number 1
Get to know the company! Research the college's values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We can even help you with mock interviews to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend college events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career.
We think you need these skills to ace Team Co Ordinator, Course Advice and Customer Enquiries. Full time in Basildon
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what the Team Coordinator role involves. Familiarise yourself with the key responsibilities like answering enquiries and assisting customers. This will help you tailor your application to show how you fit the bill.
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and get straight to the point. We want to see your skills and experiences without wading through unnecessary fluff!
Show Your Enthusiasm:Let your passion for the role shine through! Mention why you’re excited about working in the Marketing and Communications team and how you can contribute to our mission. A bit of personality goes a long way!
Apply Through Our Website:Remember, we only consider applications made via our college website. So, make sure you submit your application there to be in the running. Don’t miss out on this opportunity!
How to prepare for a job interview at South Essex College Group
✨Know Your Stuff
Make sure you have a solid understanding of the courses and services offered by the college. Brush up on the key details about admissions and enrolment processes, as you'll likely be asked about these during the interview.
✨Practice Your Communication Skills
Since the role involves answering calls and emails, practice clear and concise communication. You might want to do mock interviews with a friend or family member to get comfortable with responding to customer enquiries.
✨Show Your Team Spirit
This position is all about teamwork, so be ready to discuss your experiences working in a team environment. Share examples of how you've contributed to team success in the past and how you can bring that same energy to the marketing team.
✨Be Ready for Flexibility
The job allows for remote work, so be prepared to discuss how you manage your time and stay organised while working from home. Highlight any previous remote work experience and how you ensure productivity in a flexible environment.
