Your New Organisation
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.
Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your new role
Southend Museums are looking to appoint a permanent part-time Visitor Experience Coordinator. This new role provides an exciting opportunity to work within Southend's rich cultural sector, supporting front line delivery of services across Southend Museums sites and Focal Point Gallery.
The new Visitor Experience Coordinator will be tasked with coordinating day to day duties of Visitor Engagement Officers and Gallery Assistants, including but not limited to, tours, Planetarium sessions, cleaning, invigilation of exhibitions and desk admin tasks.
You may be required to cover these duties yourself when sites are short staffed. This role includes keyholder responsibilities across all sites.
You will provide an on the ground point of contact for front of house staff and will perform day to day operational duties to support the Operations and Retail Manager, such as creation of rotas
Access to a personal vehicle while not required, would be beneficial.
The working days for this position are:
March-October inclusive
10:30-17:15 Thursday
10:30-17:15 Friday
11:00-17:15 Saturday
10:45-16:15 Sunday
November-February inclusive:
10:15-17:15 Thursday
10:15-17:15 Friday
10:15-16:15 Saturday
10:15-15:15 Sunday
Please do not apply for this position if you cannot accommodate the working hours/days.
The salary for this post is pro rata'd to 24 hours.
What you'll need to succeed
This role requires someone with great organisational skills, who is capable of quickly solving problems as they arise. Being the primary point of contact for front facing staff, and working with the public yourself, you will be required to adapt to a range of different situations and tasks.
Knowledge of Southend's history and artistic scene is not required but would be beneficial.
A successful candidate will be able to support and inspire front facing staff to deliver an excellent visitor experience and will maintain regular contact with each team member to help support their development alongside the Operations and Retail Manager. Experience in previous supervisory roles will be essential in helping the candidate to succeed.
If you are shortlisted for an interview, you will be required to prepare a 10-minute talk, based on a topic of historical interest to you.
What you'll get in return
When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working, salary car sacrifice scheme and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the "Why Work For Us?" tab.
*** Please note that salaries and holiday entitlement will be pro rata'd in line with the advertised hours for this position.
The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.
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R2R105065 - Visitor Experience Coordinator - 24hrs pro rata salary - Permanent in Southend-on-Sea employer: South End City Council
Southend on Sea City Council is an exceptional employer that values creativity and community engagement, offering a dynamic work environment where you can make a tangible impact on the cultural landscape of the city. With a strong focus on employee development, collaboration with arts leaders, and opportunities for innovative programming, you will thrive in a supportive culture that prioritises inclusivity and high-quality experiences for all residents and visitors. Join us in shaping the future of Southend's cultural assets while enjoying the benefits of working in a vibrant coastal location.
