At a Glance
- Tasks: Support quality checks and improve care services for adults in Southend.
- Company: Join Southend on Sea City Council, a dynamic local authority making a difference.
- Benefits: Enjoy 25 days annual leave, flexible working, and excellent training opportunities.
- Other info: Hybrid working available; be part of a collaborative and innovative team.
- Why this job: Make a real impact in the community while developing your career in local government.
- Qualifications: GCSEs in Maths and English, advanced admin skills, and experience in health and social care.
The predicted salary is between 30000 - 35000 £ per year.
Your New Organisation
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your New Role
Southend’s Commissioning Directorate are looking to appoint a full‑time Quality Support Officer in a fixed‑term capacity until Aug 2027. The Quality and Improvement Team are responsible for ensuring that all providers deliver care services to adults in relation to the Care Act 2014 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) (as amended). These quality checks are completed before adults are placed and then continue to be monitored to improve the quality of care being delivered to individuals within the Southend area. The new Officer will provide administrative support for the quality team and support the team with the improvement of the quality of care and support experienced by the residents of Southend City.
Key responsibilities include:
- Providing support with the inspection of services and the PAMMS validation process, taking accurate minutes for internal and external meetings, and compiling data and information to produce accurate reports.
- Monitoring service emails and processing service invoices.
- Booking venues for events and meetings and liaising with internal and external colleagues.
- Compliance with data protection and information governance requirements.
Within this position, hybrid working opportunities are available. However, you are required to be on-site at the Civic Centre a minimum of 2 days a week.
What You'll Need to Succeed
To be shortlisted for this position, you must have GCSEs in Maths and English and be an advanced administrator with a proven background within the health and social care sector. You are required to have experience of collecting and collating information, working with finances and taking notes during meetings and acting on them. Strong IT literacy skills are required, particularly in Excel, Word and PowerPoint, along with the ability to analyse, interpret and assess data and information and produce clear reports.
What You'll Get in Return
When joining the council, you can enjoy a range of benefits:
- 25 days annual leave
- Flexible working
- Excellent training and development opportunities
Equal Opportunities
The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.
R2R103818 - Quality Support Officer - Adults Department - Fixed Term August 2027 in Southend-on-Sea employer: South End City Council
Southend on Sea City Council is an exceptional employer, offering a fulfilling career in local government where you can truly make a difference in the community. With a commitment to flexible working practices, excellent training and development opportunities, and a collaborative work culture, employees are empowered to thrive both personally and professionally. The diverse range of services provided and ongoing regeneration projects ensure that every role contributes to enhancing the lives of Southend residents.
StudySmarter Expert Advice🤫
We think this is how you could land R2R103818 - Quality Support Officer - Adults Department - Fixed Term August 2027 in Southend-on-Sea
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like South End City Council, are looking for. Plus, it shows your genuine interest in the sector!
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like South End City Council and can help you get your foot in the door for these full-time public sector roles.
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We think you need these skills to ace R2R103818 - Quality Support Officer - Adults Department - Fixed Term August 2027 in Southend-on-Sea
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for South End City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at South End City Council
✨Get to Know Public Sector Values
Before your interview with South End City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for South End City Council.
