Control Room Operator (Casual) in Southend-on-Sea

Your New Organisation Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work life balance.

As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

We are looking for a Control Room Operator to join the Public Protection Service on a casual (as and when) and permanent contract. This is a casual role, with hours offered on an as‑and‑when required basis. As a Control Room Operator, you will ensure that the Council’s Public Space CCTV Surveillance System is operated in accordance with the Councils Code of Practice and other Control Room procedures that adhere to Information Commissioners Office and the Surveillance Camera Commissioner and in respect of relevant legislation including the Regulatory Investigatory Powers Act 2000 (RIPA). You will assist the Council in meeting its obligations under the Crime and Disorder Act 1998.

You will operate professionally as an individual and as a team member for the benefit of the customer for the Council’s ‘Out of Hours Emergency Telephone Response Service’. You will need to be fully aware of all relevant council procedures that pertain to Out of Hours services. You will ensure compliance with health and safety and all other appropriate legislation in the execution of all tasks undertaken in the course of fulfilling the duties of the post.

What you'll need to succeed:

• Previous experience of working in a similar role in another local authority would be highly advantageous but not essential.
• Excellent communication skills are vital as you will be liaising with a variety of stakeholders.
• Good IT skills, particularly in respect to MS Office and Windows, are also essential for this role.
• You will need to demonstrate your skills in relation to the duties and responsibilities assigned to a Control Centre Operator and an ‘Out of Hours’ Customer Service Operator.
• You need to be able to work effectively with individuals, teams, clients, customers and staff, supporting others and showing clear personal values in line with those of the organisation.
• Public Space Surveillance CCTV Operator Licence / BTEC Level 2 in Public Space Surveillance would be advantageous.

What you'll get in return:

When joining the council, you can enjoy a range of benefits including: 25 days annual leave, flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the 'Why Work For Us?' tab. All applicants for this role will require a DBS check. The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.