At a Glance
- Tasks: Support quality checks and improve care services for adults in Southend.
- Company: Join Southend on Sea City Council, a dynamic local authority making a difference.
- Benefits: Enjoy 25 days annual leave, flexible working, and excellent training opportunities.
- Other info: Hybrid working available; be part of a diverse and inclusive team.
- Why this job: Make a real impact in the community while developing your career in local government.
- Qualifications: GCSEs in Maths and English, advanced admin skills, and experience in health and social care.
The predicted salary is between 24000 - 28000 £ per year.
Your New Organisation
Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment, with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services, transport, public health and parks through to planning, trading standards, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.
Your New Role
Southend’s Commissioning Directorate are looking to appoint a full‑time Quality Support Officer in a fixed‑term capacity until Aug 2027. The Quality and Improvement Team are responsible for ensuring that all providers deliver care services to adults in relation to the Care Act 2014 and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (Part 3) (as amended). These quality checks are completed before adults are placed and then continue to be monitored to improve the quality of care being delivered to individuals within the Southend area. The new Officer will provide administrative support for the quality team and support the team with the improvement of the quality of care and support experienced by the residents of Southend City.
Key responsibilities include:
- Providing support with the inspection of services and the PAMMS validation process, taking accurate minutes for internal and external meetings, and compiling data and information to produce accurate reports.
- Monitoring service emails and processing service invoices.
- Booking venues for events and meetings and liaising with internal and external colleagues.
- Compliance with data protection and information governance requirements.
Within this position, hybrid working opportunities are available. However, you are required to be on-site at the Civic Centre a minimum of 2 days a week.
What You'll Need to Succeed
To be shortlisted for this position, you must have GCSEs in Maths and English and be an advanced administrator with a proven background within the health and social care sector. You are required to have experience of collecting and collating information, working with finances and taking notes during meetings and acting on them. Strong IT literacy skills are required, particularly in Excel, Word and PowerPoint, along with the ability to analyse, interpret and assess data and information and produce clear reports.
What You'll Get in Return
When joining the council, you can enjoy a range of benefits:
- 25 days annual leave
- Flexible working
- Excellent training and development opportunities
Equal Opportunities
The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.
R2R103818 - Quality Support Officer - Adults Department - Fixed Term August 2027 employer: South End City Council
Southend on Sea City Council is an exceptional employer, offering a fulfilling career in local government with a strong commitment to community service and employee well-being. With flexible working practices, excellent training and development opportunities, and a collaborative work culture, employees can thrive while making a meaningful impact on the lives of Southend residents. The Council's diverse range of services and ongoing investment in regeneration projects further enhance the unique advantages of working in this vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land R2R103818 - Quality Support Officer - Adults Department - Fixed Term August 2027
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at South End City Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from South End City Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like South End City Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at South End City Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace R2R103818 - Quality Support Officer - Adults Department - Fixed Term August 2027
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to South End City Council:Before hitting send, make sure to tailor your application specifically to South End City Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at South End City Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
