At a Glance
- Tasks: Be the friendly face of our Family Hub, welcoming visitors and providing essential admin support.
- Company: Join Southend on Sea City Council, a community-focused organisation making a difference.
- Benefits: Flexible 20-hour contract with opportunities for personal growth and development.
- Other info: Work across multiple sites with a supportive team and flexible hours.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: GCSEs, strong typing skills, and customer service experience required.
The predicted salary is between 9.9 - 12.1 £ per hour.
Southend on Sea City Council is looking for a part-time receptionist/administrator to join the Family Hub team.
You will provide a welcoming reception across our Family Hub network, handle calls and visitors, and deliver essential admin support on a flexible 20-hour contract.
The role requires GCSEs, strong typing, good MS Office skills and experience in customer-facing services.
You must be willing to work across eight sites, including evenings and weekends if required.
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Family Hub Receptionist & Signposting Assistant (Part-Time) employer: South End City Council
Southend on Sea City Council is an exceptional employer that values creativity and community engagement, offering a dynamic work environment where you can make a tangible impact on the cultural landscape of the city. With a strong focus on employee development, collaboration with arts leaders, and opportunities for innovative programming, you will thrive in a supportive culture that prioritises inclusivity and high-quality experiences for all residents and visitors. Join us in shaping the future of Southend's cultural assets while enjoying the benefits of working in a vibrant coastal location.
StudySmarter Expert Advice🤫
We think this is how you could land Family Hub Receptionist & Signposting Assistant (Part-Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like South End City Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at South End City Council and let us see your personality shine through!
We think you need these skills to ace Family Hub Receptionist & Signposting Assistant (Part-Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and South End City Council.
Get Familiar with Our Brand:Before applying, take some time to learn about South End City Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at South End City Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress South End City Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which South End City Council will surely appreciate.
