At a Glance
- Tasks: Provide top-notch ICT support and ensure smooth operation of hardware and software.
- Company: Join SERC, a dynamic college focused on innovation and community impact.
- Benefits: Enjoy 24 days leave, health checks, gym access, and professional development opportunities.
- Other info: Flexible hours with a supportive team environment and growth potential.
- Why this job: Be part of a forward-thinking institution that transforms lives through education.
- Qualifications: Level 4 in Computing/ICT or 2 years' relevant experience required.
The predicted salary is between 22950 - 28050 £ per year.
ICT Technical Support Officer
Full-time, permanent post, 36 hours per week.
Hours will be operated on a rota basis during Monday to Thursday 8.45am to 21.30pm and Friday 8.45am to 15.30pm.
Hours may vary to suit the requirements of the post from time to time.
Downpatrick Campus
ABOUT US
Northern Ireland’s Further Education sector is a key driver of both economic and social inclusion.
SERC as a college is a hub of innovation, collaboration and industry partnerships along with a strong community focus.
We pride ourselves on delivering internationally recognised high-quality, industry-relevant courses, which equip our students with the skills necessary to grow and shape our economy and to transform their own lives in doing so.
We are committed to continuous improvement and to fostering a supportive culture of creativity and inclusivity as a catalyst for success.
If you’re interested in being part of a dynamic and forward-thinking institution that helps benefit society and creates transformational opportunities for learners, SERC may have a role for you.
- The College offers a wide range of employee benefits, rewards and recognitions:
- 24 days annual leave + 12 public holidays (plus 6 additional annual leave days after 5 years’ service)
- Additional leave to supplement closures during Easter, July & Christmas.
- NILGOSC defined benefiter CARE pension scheme with employer contribution rate of 15.5%.
- Corporate healthcare cash plan scheme.
- Annual free health checks onsite.
- Access to College gym facilities free of charge along with reduced rate membership with an range of gyms.
- Mind Yourself health & wellbeing initiatives.
- Cycle to Work scheme.
- Teachers Credit Union.
- Access to hair, nail & beauty salons onsite.
- Continuous Professional Development opportunities via our dedicated Learning Academy.
We currently have a vacancy for a ICT Technical Support Officer.
JOB PURPOSE
To ensure the effective operation of desktop hardware, software and other end user hardware devices.
ESSENTIAL ASSESSMENT CRITERIA
- Hold a Level 4 in a Computing/ICT related subject e. g. HNC/HND.
- OR
- 2 years’ experience working in an ICT support/development function*
- *The 2 years’ experience must include providing Technical Support in each of the following:
- Installation of operating systems such as Windows 10, mac OS or Linux
- Installation of desktop application software such as Microsoft Office
- Diagnosing and resolving PC problems in a networked environment
- Hold a current driving licence and have access to a car or have access to a form of transport that will enable the post-holder to fulfil the role in full.
- Demonstrate the ability to apply a logical, methodical approach to problem identification and resolution.
- Demonstrate the ability to work as part of a team.
- Demonstrate a willingness to learn new skills.
For further information on the main duties and responsibilities of this role, please see attached job description.
- Downloads
- Accessibility at SERC with Access Able Candidate Information Booklet
- Disability Equality Statement
- Employee Benefits Rewards and Recognition Booklet
- Equal Opportunities Policy
- Job Description
- #J-18808-Ljbffr
S109/26 - ICT Technical Support Officer employer: South Eastern Regional College
At our Lisburn Campus, we are dedicated to inspiring and transforming lives through quality education, making us an exceptional employer for those passionate about teaching. We offer a dynamic and rewarding work environment, competitive remuneration, and ample professional development opportunities, allowing you to grow alongside some of the best in the education sector. Join us as a Lecturer in Motor Vehicle (Heavy Vehicle) and play a vital role in shaping the future of our students while enhancing your own career.
Contact Details:
South Eastern Regional College Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land S109/26 - ICT Technical Support Officer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what South Eastern Regional College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges South Eastern Regional College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at South Eastern Regional College!
✨Direct Apply to South Eastern Regional College
Let's not forget to apply directly through the South Eastern Regional College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace S109/26 - ICT Technical Support Officer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at South Eastern Regional College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at South Eastern Regional College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at South Eastern Regional College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
