Railway Enforcement Officer Opportunities in Tonbridge

Job Reference: seastern/TP/115/2305

Number of Positions: 50

Contract Type: Permanent - Full Time

Salary: £33,823 rising to £41,583 - plus free rail travel

Working Hours: Varied shift pattern, including weekends, bank holidays and nights. Shifts can start as early as 6am or finish at 2am.

Location: Tonbridge Train Station, TN9 1TT

Job Category: Revenue & Enforcement

Region / Division: Kent Business Unit

Job Introduction:

Looking for a career that means more? Become a Southeast Railway Enforcement Officer. Imagine the pride you’ll feel knowing you’re keeping passengers safe and providing a reassuring presence to everyone using our railway. Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.

What you’ll do:

• Travelling on our trains and patrolling our stations, you’ll help to deal with anti-social behaviour, crime and fare evasion.
• Sometimes it means physically stepping in to deescalate a situation.
• Other times it means seizing evidence and taking reports for minor crimes.
• You’ll work with your partner, station teams, train staff, the British Transport Police and other services to resolve incidents and make sure vulnerable passengers get the support they need.

When you join us, you’ll be enrolled into our Passenger Services Apprenticeship Programme. You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management. Although it’s always a last resort, sometimes physical intervention is needed to resolve a conflict. Our training will make sure you can do this confidently and safely.

The experience you’ll need:

• Excellent verbal and written communication skills.
• Experience working directly with customers, ideally where you’ve had to deal with conflicts or anti-social behaviour.
• Good decision-making and calmness under pressure.
• The ability to be resilient, assertive and remain professional in confrontational situations.
• The ability to use your own initiative and work well in a team.
• The skills to evaluate and interpret information and make appropriate decisions.

However, we can only consider you for the role if you:

• Live within a 45-minute travel time to the location you’re applying for.
• Have been a UK resident for three years or more.
• Are able to complete and successfully pass Level 2 Non-Police Personnel Vetting (NPPV) which is undertaken by the British Transport Police (BPS).

The BPS will review any declared or discovered spent convictions as part of a broader risk assessment, considering the nature, seriousness, and relevance of the offence to the role being applied for. If you are refused clearance, you may have a right to appeal their decision. Southeast only ever sees the result of your vetting i.e. successful or unsuccessful and have no control over the outcome of the vetting.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

What you’ll get in return:

• A final salary pension.
• 28 days annual leave allowance (including bank holidays).

We’re one of Britain’s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey. It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.

This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early. All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role. If you applied but weren’t successful in getting the same or similar role at Southeast, please wait six months before applying again.