Stakeholder Engagement Manager - 12 month FTC

Are you looking for a career where you can make a real difference in people’s day? We're hiring a Stakeholder Engagement Manager to join our team on a 12 month fixed term contract based at our Head Office in London Bridge (with the opportunity for some remote working). Can you move people? Apply now.

What you’ll do

As Stakeholder Engagement Manager, you will improve the responsiveness and proactiveness of our stakeholder engagement function to help enhance stakeholder relationships and their satisfaction with southeastern. The Stakeholder Engagement Manager represents southeastern with external stakeholders and will attend meetings with key stakeholders and support the delivery of the stakeholder engagement strategy. You will take ownership of stakeholder enquiries and complaints, including constituency-based casework and provide timely, high-quality, and consistent responses. A core part of the role will be to provide support to the Senior Stakeholder Engagement Manager, and wider team, including briefings and research, and assisting with event organisation. The ideal candidate will also work with the wider Communications Team to help provide proactive stakeholder communications on key developments on the southeastern network.

Main Responsibilities

• Supporting the Senior Stakeholder Engagement Manager with day-to-day stakeholder enquiries, drafting and facilitating responses on behalf of southeastern.
• Being responsible for reactive correspondence to stakeholder inquiries, liaising with internal colleagues including the Department for Transport in the management of stakeholder correspondence, and managing stakeholder databases.
• Providing proactive corporate updates to stakeholders, including writing and publishing stakeholder newsletters and other material.
• Attending stakeholder meetings as a representative of southeastern as required (includes evening meetings).
• Running southeastern's Customer and Community Improvement Fund – liaising with the organisations we are funding along with SE colleagues that are helping to monitor each project.
• Drafting and compiling internal briefings for members of the Executive ahead of stakeholder meetings.
• Providing political monitoring and intelligence of a high quality to the Executive on issues of interest to the business, to maintain and enhance corporate reputation.

The experience you’ll need

• Experience in public affairs, government relations, communications or an equivalent role.
• Experience in dealing with stakeholder correspondence and handling sensitive political information.
• Experience with public speaking and representing a company with external stakeholders.
• Experience of working with local communities and representatives to address issues and achieve a positive outcome.
• Proven ability to present complex material in a simple, understandable way.
• Experience of planning and delivering events.
• Excellent communication and people skills.
• Good political judgement and intuition.
• Railway knowledge would be desirable.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

Other things to know

This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early. All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role. If you applied but weren't successful in getting a similar role at southeastern, please wait six months before applying again.

Along with your salary, the rewards you'll get include: a final salary pension, 25 days annual leave allowance (plus bank holidays).

We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey. It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.