At a Glance
- Tasks: Lead a team to ensure smooth operations at Ramsgate Maintenance Depot.
- Company: Join a forward-thinking company committed to excellence in service delivery.
- Benefits: Enjoy a competitive salary, free rail travel, and generous annual leave.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: 5 years in engineering and proven team management experience required.
The predicted salary is between 61000 - 61000 £ per year.
Are you looking for a career where you can make a real difference in people’s day? We are seeking a Service Delivery Manager to join our team based from Ramsgate Engineering Depot. This role is responsible for ensuring the effective day-to-day operation of the depot, delivering against required outputs. It focuses on developing teams and individuals to build a capable and high-performing workforce aligned to the functional unit’s objectives, as defined by the Depot Manager, while also improving processes to increase productivity and overall efficiency.
What you’ll do:
- Ensure shift production output and service provision targets are met for all rolling stock maintenance activities and wider depot, which includes train movements, train presentation, and external stakeholders, by the effective deployment of resources and maintenance programming ensuring the customer is at the forefront of the output.
- Developing, implementing, and monitoring any required depot KPI’s.
- Ensure all teams are managing in accordance with company procedures, making full use of all required engineering systems as required.
- Assess, motivate, train, and develop staff to maintain an effective workforce, capable of meeting its objectives. Accountable for shortfalls in staff competency and to ensure development of the training plan to encompass all depot and staff’s requirements to deliver output.
- Develop and introduce rosters to meet workload.
- Attend depot meetings when on duty that is relevant to the depot output, and ensure that any relevant actions are logged, communicated, and actioned to the wider depot teams.
- Work with the wider depot management team(s) and other support functions as directed by the Depot Manager to look for opportunities to further improve depot productivity, output, effectiveness, and safety, ensuring that these are cascaded out over the depot teams.
The experience you’ll need:
- 5 years experience in an engineering discipline
- NVQ level 4 in supervision/team management or ILM L5 equivalent with proven record of managing large team of people
- Core Management and Leadership training
- Accredited with certificate in Engineering (BTEC/ONC) or equivalent.
- Incident and accident investigation training
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Other things to know:
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- Along with your salary, the rewards you’ll get include: a final salary pension, 25 days annual leave allowance (plus bank holidays).
Service Delivery Manager in Ramsgate employer: South Eastern Railway
Join our dynamic team at Ramsgate Maintenance Depot, where we prioritise employee development and a collaborative work culture. As a Service Delivery Manager, you'll enjoy competitive benefits including a generous salary, free rail travel, and a final salary pension, all while contributing to a high-performing workforce dedicated to excellence in service delivery. Our commitment to staff growth and a supportive environment makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Ramsgate
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like South Eastern Railway.
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We think you need these skills to ace Service Delivery Manager in Ramsgate
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to South Eastern Railway.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of South Eastern Railway. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at South Eastern Railway
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with South Eastern Railway, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at South Eastern Railway, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for South Eastern Railway could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at South Eastern Railway as they’re likely seeking a candidate who can enhance their workplace culture.
