At a Glance
- Tasks: Provide exceptional customer service and ensure a welcoming environment at our London station.
- Company: Join Southeastern, one of Britain's busiest train operators with a strong community focus.
- Benefits: Enjoy competitive pay, free travel, pension, and 28 days annual leave.
- Other info: Flexible part-time hours with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in passengers' journeys while gaining valuable experience.
- Qualifications: No railway experience needed; just bring your passion for customer service and teamwork.
The predicted salary is between 24151 - 26456 £ per year.
Number of Positions: 1
Contract Type: Permanent - Part Time
Salary: £24,151 rising to £26,456 pro rata per annum, plus regional allowance of £3,334 rising to £4,271 (dependent on location) pro rata per annum and free travel on South Eastern services.
Working Hours: 20
Full address: Central London
Closing Date: 01/06/2026
Job Category: Station Colleagues
Region / Division: London
Business Unit:
Job Introduction
Looking for a career that can take you places? Join our Southeastern station team at one of our London stations. Imagine the pride you’ll feel knowing your care and customer service is creating a special place within your community. Our stations have many roles, from working on our platforms to selling tickets, giving you lots of long-term options and plenty of variety. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections. Can you move people? Apply now.
We are currently recruiting for the below part time positions ONLY at London Bridge:
- 1 x 16:30 - 20:30 Monday to Friday
- 2 x 07:00 - 11:00 Monday to Friday
Please note, this role may close early if we receive a high volume of applicants. Candidates need to be at least 18 years old to apply.
Main Responsibilities
What you’ll do:
- Help make every journey through our station an enjoyable one by providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces.
- Our Station teams are made up of a variety of roles including positions on our platforms and gatelines as well as in our ticket offices.
- Depending on your role, you may spend your time:
- Making sure trains are dispatched safely and on time from our platforms
- Inspecting tickets and helping passengers get through our gatelines
- Cleaning and tidying our stations
- Answering passenger questions and helping them get where they need to be
- Dealing with lost property
- Selling tickets and promoting activities on our railway
- Conducting regular safety and security checks
Full training will be provided in this role, but please note, the training is full-time Monday-Friday and all candidates are required to attend and pass this training for the role.
The Ideal Candidate
The experience you’ll need:
- You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.
- All you need is:
- A passion for making every passenger journey the best it can be
- Excellent people and communication skills
- Some customer service experience
- A proactive and positive attitude
- The ability to work well in a team
- The ability to handle challenging situations well
Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.
Other things to know:
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Along with your salary, the rewards you’ll get include:
- A final salary pension
- 28 days annual leave allowance (including bank holidays)
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
Part Time Customer Service Opportunities - London Bridge employer: South Eastern Railway
Join Southeastern at London Bridge and experience a fulfilling career in customer service that not only offers competitive pay and benefits but also fosters a supportive work culture. With opportunities for personal growth, comprehensive training, and a commitment to community engagement, you'll be part of a team dedicated to making every passenger journey special while enjoying the perks of free travel and a final salary pension.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Customer Service Opportunities - London Bridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southeastern. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service skills can shine in this role. Remember, they want to see your passion for making every passenger's journey enjoyable!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Part Time Customer Service Opportunities - London Bridge
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for customer service shine through! We want to see that you genuinely care about making every passenger's journey a great one.
Tailor Your CV:Make sure to tweak your CV to highlight any relevant experience or skills that match the job description. We love seeing how your background fits with what we do at Southeastern!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff.
Apply Early:Don’t wait until the last minute to submit your application! We might close the role early if we get a lot of applicants, so get yours in through our website as soon as you can.
How to prepare for a job interview at South Eastern Railway
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of the customer service role at Southeastern. Familiarise yourself with what it means to provide top-notch service and how to handle various situations that may arise on the job.
✨Showcase Your People Skills
Since this role is all about interacting with passengers, be ready to demonstrate your excellent communication skills. Think of examples from your past experiences where you successfully resolved issues or made someone's day better through your service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult passenger or ensuring safety protocols are followed. Practise your responses to these scenarios so you can show your proactive and positive attitude during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects the professionalism expected in a customer-facing role.
