At a Glance
- Tasks: Deliver vital customer information during train disruptions using advanced technology.
- Company: Join South Eastern Railway, a leader in transport innovation.
- Benefits: Gain valuable experience and develop your communication skills.
- Other info: Full-time role with shift work, including weekends, for a dynamic team.
- Why this job: Be the voice that helps passengers navigate disruptions and enhance their travel experience.
- Qualifications: Strong communication skills and IT proficiency are essential.
The predicted salary is between 30000 - 40000 £ per year.
South Eastern Railway is seeking an Information Delivery Team Member for a 12-month secondment. The role involves delivering customer information especially during disruptions, using technology like the Customer Information System.
The ideal candidate will possess:
- Strong communication skills
- Knowledge of the geography of the train services
- The ability to operate IT systems efficiently
This full-time temporary position requires shift work including weekends.
Live Train Disruption Information Specialist in London employer: South Eastern Railway
South Eastern Railway is an excellent employer, offering a dynamic work environment where employees can thrive in their roles as Live Train Disruption Information Specialists. With a strong focus on employee development and a commitment to providing exceptional customer service, the company fosters a collaborative culture that values communication and teamwork. Located in a vibrant area with access to various amenities, South Eastern Railway provides unique opportunities for growth and advancement within the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Live Train Disruption Information Specialist in London
✨Tip Number 1
Get to know the company! Research South Eastern Railway and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering information, make sure you can convey messages clearly and confidently. Try mock interviews with friends or use online platforms to refine your delivery.
✨Tip Number 3
Familiarise yourself with the Customer Information System. If you can, get some hands-on experience with similar IT systems. This will not only boost your confidence but also demonstrate your proactive approach to learning.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Live Train Disruption Information Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about delivering information, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey messages, especially during disruptions.
Know Your Geography:Familiarise yourself with the geography of the train services. Mention any relevant experience or knowledge in your application to show that you understand the area and can provide accurate information to customers.
Tech Savvy is Key:We love candidates who are comfortable with IT systems! If you've worked with similar technology before, be sure to mention it. Highlight your ability to learn new systems quickly, as this will be crucial for operating the Customer Information System.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at South Eastern Railway
✨Know Your Geography
Familiarise yourself with the train routes and key locations serviced by South Eastern Railway. Being able to discuss specific areas and how disruptions might affect them will show your understanding of the role.
✨Master the Tech
Brush up on the Customer Information System and any other IT tools mentioned in the job description. If you can demonstrate your ability to use these systems effectively, it’ll give you a significant edge during the interview.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves delivering information during disruptions, showcasing your strong communication skills is crucial. Consider doing mock interviews with friends or family.
✨Be Ready for Shift Work
Prepare to discuss your availability for shift work, including weekends. Show that you’re flexible and willing to adapt to the demands of the role, as this will be important for the team’s success.
