At a Glance
- Tasks: Deliver customer information and manage communication during train service disruptions.
- Company: Join a leading train services company making a real difference in people's journeys.
- Benefits: Competitive salary, 24 days annual leave, and a final salary pension.
- Other info: Shift work includes weekends; apply early as vacancies may close quickly.
- Why this job: Be the voice that keeps passengers informed and helps them navigate disruptions.
- Qualifications: Good knowledge of geography, IT systems, and strong communication skills.
The predicted salary is between 33431 - 33431 £ per year.
Job Reference: seastern/TP/125/3444 - PD/O/735
Number of Positions: 1
Contract Type: Temporary – Full Time
Shift work to include weekends
Salary: £33,431 per annum
Working Hours: 37
Full address: 1 Puddle Dock
Closing Date: 28/05/2026
Job Category: Administration
Region / Division: London Head Office
Business Unit: Train Services
Job Introduction
Are you looking for a career where you can make a real difference in people’s day? We are seeking an Information Delivery Team Member to join our team based from Puddle Dock. Can you move people? Apply now.
What you’ll do
In this role you will deliver customer information by means of the Customer Information System (CIS) equipment, Darwin and any other information channels, particularly when there is disruption to the train service. You will ensure that all information channels present offer information that is clear, consistent, correct & concise. As well as operating Southern’s Twitter and WhatsApp feeds, plus other digital channels as directed, in line with company policies and procedures.
Working Here
This role will involve shift work which will include working weekends.
Main Responsibilities
- Operate the CIS equipment correctly with speed, efficiency and accuracy, especially in times of service disruption.
- Update the status of any disrupted train services via the Tyrell system as advised by the Train Service Manager in a timely fashion to ensure passengers receive updates on service status as quickly as possible.
- Make live or scheduled Public Address (PA) announcements to ensure that passengers and staff are kept informed, in particular during times of service disruption, together with details of alternative arrangements and any compensation arrangements that may be applicable.
- During times of disruption ensure that notices are published on the CIS system explaining the reason for the disruption and a summary of any alternative arrangements that are available.
- Ensure that the notices on display during disruption are updated so that they are consistent with the information being published by the Information Delivery Manager and the Operational Communications Manager.
- Ensure that all trains which are being delayed by 5 minutes or more have the correct delay reason attached to it, so staff and passengers are aware of the cause of the delay.
- Maintain constant monitoring of the CIS data displayed for potential problems, identifying and clearing automated service alarms.
- Oversee the integrity of data within Darwin, including the creation of new schedules and removal of incorrect data. Also respond to any alarms raised by the Darwin Workstation.
- Communicate with station staff to ensure that trains are accurately advertised and that they are being provided with a sufficient level of information.
The experience you’ll need
- Knowledge of the relevant geography, including stations and services operated by Southern.
- Good knowledge of generally available and bespoke IT systems.
- Good general education with passes in English Language and Mathematics.
- A good command of English language and ability to communicate clearly.
- Ability to create own inputs and influence at a number of levels.
- Understands the business requirements for advertising of train services and announcements.
- Exploits opportunities to improve results and add value to the business.
- Interacts with others in a sensitive and effective way.
- Remains calm and self-controlled under pressure.
Other things to know
This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early. All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role. If you applied but weren’t successful in getting a similar role at Southern, please wait six months before applying again.
Along with your salary, the rewards you’ll get include:
- a final salary pension.
- 24 days annual leave allowance (plus bank holidays).
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Information Delivery Team Member - 12 Month Secondment in London employer: South Eastern Railway
At Southern, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and communication. As an Information Delivery Team Member based in our London Head Office, you will enjoy competitive benefits including a final salary pension and 24 days of annual leave, alongside opportunities for personal and professional growth within the dynamic train services sector. Join us to make a meaningful impact on passengers' journeys while working in a role that is both rewarding and essential.
StudySmarter Expert Advice🤫
We think this is how you could land Information Delivery Team Member - 12 Month Secondment in London
✨Tip Number 1
Get to know the company! Research Southern and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and information delivery. Role-play with a friend or use our resources to boost your confidence.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Southern.
We think you need these skills to ace Information Delivery Team Member - 12 Month Secondment in London
Some tips for your application 🫡
Get to Know the Role:Before you start your application, take a good look at the job description. Understand what being an Information Delivery Team Member is all about and how you can make a difference in people’s day. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Skills:Make sure to highlight any relevant experience or skills that match the job requirements. Whether it's your knowledge of IT systems or your ability to communicate clearly under pressure, we want to see how you can contribute to our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Remember, clarity is key, especially in a role focused on delivering information!
Apply Early!:Don’t wait until the last minute to submit your application. This vacancy might close early if we get a lot of applications, so get yours in as soon as you can through our website. We can’t wait to hear from you!
How to prepare for a job interview at South Eastern Railway
✨Know Your Stuff
Familiarise yourself with the geography of the area, including key stations and services operated by Southern. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Master the Tech
Get comfortable with the Customer Information System (CIS) and any other IT systems mentioned in the job description. Practising how to operate these systems can give you a leg up during the interview, especially when discussing how you'd handle service disruptions.
✨Communicate Clearly
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated in past roles, particularly under pressure.
✨Stay Calm Under Pressure
Think about scenarios where you had to remain calm and composed during stressful situations. Be ready to share these experiences, as they will demonstrate your ability to handle the fast-paced environment of train services, especially during disruptions.
