At a Glance
- Tasks: Manage real-time customer information and ensure accurate travel updates across various channels.
- Company: Join a leading train operator committed to making a difference in people's journeys.
- Benefits: Enjoy a competitive salary, free travel, and 25 days annual leave plus bank holidays.
- Other info: Be part of an inclusive team that values safety and community representation.
- Why this job: Make a real impact on passengers' experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and knowledge of train services and IT systems required.
The predicted salary is between 39572 - 39572 £ per year.
Job Reference: seastern/TP/125/3460 - PD/O/732t
Number of Positions: 1
Contract Type: Temporary - Full Time
Shift work to include weekends
Salary: £39,572 per annum plus free travel
Working Hours: 37
Full address: 1 Puddledock, London
Closing Date: 11/06/2026
Job Category: Management
Region / Division: London Head Office
Business Unit: Train Services
Job Introduction
Are you looking for a career where you can make a real difference in people’s day? We are seeking an Information Delivery Manager to join our team based at the KICC (Puddle Dock). This role will be accountable for the strategic and operational management and delivery of all customer information channels in real-time. Can you move people? Apply now.
What you’ll do:
- Ensure that the Information Delivery Team Members are operating the CIS equipment correctly with speed, efficiency and accuracy, especially in times of service disruption and in line with defined processes.
- Manage the provision of live travel information across the southeastern website, by publishing and updating disruption messages on Tyrell, and ensuring that Rainbow Board and Live Map information is showing accurately on the website and on station screens.
- Ensure that Digital Signage displays at stations are displaying accurate real-time information during disruption and manage playlists at all stations across the southeastern network with relevant information for passengers.
- Implement the southeastern social media strategy as directed by the Head of Information Delivery – this includes raising complaints on behalf of customers through the relevant Customer Relations Management system where necessary and escalating/investigating other relevant issues/requests.
- Ensure timely updates are made via Twitter (and any other Social Media channels as appropriate) ensuring that members of the team are responding to passengers in a timely, professional, empathetic and polite manner at all times.
- Ensure that all trains, particularly during disruption, are accounted for and information is being presented correctly via Darwin.
- In times of disruption where a new timetable is to be implemented, ensure that this is entered into Darwin in a timely fashion after first liaising with the NRCC to understand if the timetable is to be uploaded to the Integrated Train Planning System (ITPS) under the “Day A for B” arrangements.
The experience you’ll need:
- Knowledge of the relevant geography, including stations and track layouts and services operated by southeastern.
- Good knowledge of generally available and bespoke IT systems.
- Good knowledge of relevant operating, rolling stock, engineering, train crew and station procedures.
- Good general education with passes in English Language and Mathematics.
- An excellent command of English language and ability to communicate clearly.
- Ability to create own inputs and influence at a number of levels within the KICC and wider business.
- Excellent IT competency, ability to use a number of differing systems.
- Commercial awareness - understands the business requirements for advertising of train services and announcements.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Other things to know:
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at southeastern, please wait six months before applying again.
Along with your salary, the rewards you’ll get include:
- A final salary pension.
- 25 days annual leave allowance (plus bank holidays).
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey. It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
Information Delivery Manager - 12 Month Secondment/Fixed Term Contract in London employer: South Eastern Railway
At Southeastern, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. With competitive benefits such as a final salary pension, generous annual leave, and opportunities for professional growth, our London Head Office is a vibrant place to work where you can truly make a difference in the lives of our passengers. Join us in creating positive travel experiences while enjoying the unique advantages of working in one of Britain's busiest train operators.
StudySmarter Expert Advice🤫
We think this is how you could land Information Delivery Manager - 12 Month Secondment/Fixed Term Contract in London
✨Tip Number 1
Get to know the company inside out! Research southeastern's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to information delivery and customer service. Think about how you can demonstrate your problem-solving skills, especially during disruptions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the southeastern team and making an impact.
We think you need these skills to ace Information Delivery Manager - 12 Month Secondment/Fixed Term Contract in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's journeys. Share specific examples of how you've made an impact in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Information Delivery Manager role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, just like we expect from our team members!
Apply Early:Don’t wait until the last minute to submit your application! We might close the vacancy early if we get a lot of applications. Get yours in early through our website to ensure you don’t miss out on this opportunity!
How to prepare for a job interview at South Eastern Railway
✨Know Your Stuff
Make sure you brush up on your knowledge of the southeastern geography, including stations and track layouts. Familiarise yourself with the services operated by the company, as this will show your genuine interest and understanding of the role.
✨Master the Tech
Get comfortable with the IT systems mentioned in the job description. Being able to demonstrate your proficiency with these tools during the interview will give you a significant edge, especially since the role involves managing live travel information.
✨Communicate Clearly
Since the role requires excellent communication skills, practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past roles, particularly in high-pressure situations.
✨Show Your Empathy
The job involves responding to passengers in a professional and empathetic manner. Think of scenarios where you've had to handle customer complaints or issues, and be ready to discuss how you approached those situations with care and understanding.
