At a Glance
- Tasks: Support customer relations and corporate affairs through administration and financial processes.
- Company: Join a dynamic team at our London Head Office with a hybrid working model.
- Benefits: Enjoy a competitive salary, free rail travel, and 24 days annual leave.
- Other info: Great opportunity for career growth and to engage with diverse teams.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in business administration and strong MS Office skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
We are seeking a Customer Relations and Corporate Affairs Coordinator to join our team based from our Head Office in London Bridge (hybrid working), on a 12 month Fixed Term Contract. This role will support the effective operation of the Customer Relations and Corporate Affairs teams by managing day‑to‑day departmental administration and financial processes.
Key responsibilities include:
- Raising purchase orders, producing payment runs in line with audit control requirements, and managing and defending payment disputes via PayPal and Braintree.
What you’ll do:
- Data, Reporting & Governance: Maintain Customer Relations data and support development of Power BI dashboards; ensure robust audit controls across all customer payment processes, in line with cash control policies; manage reporting, including payment runs, failed payments and financial tracking; support budget monitoring and expense oversight.
- Payments, Finance & Fraud Prevention: Produce and manage customer compensation payments and liaise with Finance; manage payment queries, disputes (e.g. PayPal/Braintree) and investigations; identify failed/unreceived payments and arrange replacements; support fraud detection and prevention across payment and refund channels.
- Operational & Administrative Support: Manage departmental post, filing and record-keeping requirements; maintain team rosters, attendance records and general administration; arrange meetings, including logistics, agendas and minutes; raise purchase orders and ensure accurate invoice processing.
- Customer & Business Support Activities: Support Delay Repay processes and ticket validation; manage Staff Travel requests and issue Duty Staff Travel tickets; provide administrative support for events and engagement activities; deliver ad hoc operational and customer engagement support as required.
The experience you’ll need:
- In‑depth knowledge of TOC and the wider industry landscape.
- Advanced user of MS Office applications, supporting effective administration and reporting.
- Established track record in business administration and office management within a professional environment.
- Experienced in managing and delivering complex workstreams under pressure, meeting challenging deadlines and objectives.
- Strong interpersonal skills, with the ability to influence, engage, and build trusted relationships across the organisation and with external industry contacts.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Benefits:
- Final salary pension
- 24 days annual leave allowance (plus bank holidays)
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations & Corporate Affairs Coordinator - 12 Month Secondment/Fixed Term Contract in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like South Eastern Railway.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like South Eastern Railway. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Relations & Corporate Affairs Coordinator - 12 Month Secondment/Fixed Term Contract in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to South Eastern Railway.
How to prepare for a job interview at South Eastern Railway
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in South Eastern Railway's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services South Eastern Railway offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
