At a Glance
- Tasks: Deliver customer information and manage communication during train service disruptions.
- Company: Join a leading train services provider in London with a commitment to customer care.
- Benefits: Competitive salary, 24 days annual leave, and a final salary pension.
- Other info: Shift work includes weekends; apply early as vacancies may close quickly.
- Why this job: Make a real difference in people's journeys while developing your communication skills.
- Qualifications: Good knowledge of geography, IT systems, and strong English communication skills.
The predicted salary is between 33431 - 33431 € per year.
Job Reference: seastern/TP/125/3444 - PD/O/735
Number of Positions: 1
Contract Type: Temporary – Full Time
Shift work to include weekends
Salary: £33,431 per annum
Working Hours: 37
Full address: 1 Puddle Dock
Closing Date: 28/05/2026
Job Category: Administration
Region / Division: London Head Office
Business Unit: Train Services
Are you looking for a career where you can make a real difference in people’s day? We are seeking an Information Delivery Team Member to join our team based from Puddle Dock. Can you move people? Apply now.
What you’ll do
- Deliver customer information by means of the Customer Information System (CIS) equipment, Darwin and any other information channels, particularly when there is disruption to the train service.
- Ensure that all information channels present offer information that is clear, consistent, correct & concise.
- Operate Southern’s Twitter and WhatsApp feeds, plus other digital channels as directed, in line with company policies and procedures.
Main Responsibilities
- Operate the CIS equipment correctly with speed, efficiency and accuracy, especially in times of service disruption.
- Update the status of any disrupted train services via the Tyrell system as advised by the Train Service Manager in a timely fashion.
- Make live or scheduled Public Address (PA) announcements to ensure that passengers and staff are kept informed during times of service disruption.
- Publish notices on the CIS system explaining the reason for the disruption and a summary of any alternative arrangements available.
- Ensure that the notices on display during disruption are updated consistently with the information published by the Information Delivery Manager and the Operational Communications Manager.
- Ensure that all trains delayed by 5 minutes or more have the correct delay reason attached.
- Maintain constant monitoring of the CIS data displayed for potential problems.
- Oversee the integrity of data within Darwin, including the creation of new schedules and removal of incorrect data.
- Communicate with station staff to ensure that trains are accurately advertised and provided with sufficient information.
The experience you’ll need
- Knowledge of the relevant geography, including stations and services operated by Southern.
- Good knowledge of generally available and bespoke IT systems.
- Good general education with passes in English Language and Mathematics.
- A good command of English language and ability to communicate clearly.
- Ability to create own inputs and influence at a number of levels.
- Understands the business requirements for advertising of train services and announcements.
- Exploits opportunities to improve results and add value to the business.
- Interacts with others in a sensitive and effective way.
- Remains calm and self-controlled under pressure.
Other things to know
- This vacancy may close early if we receive a large number of applications.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment.
- Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southern, please wait six months before applying again.
Along with your salary, the rewards you’ll get include:
- A final salary pension.
- 24 days annual leave allowance (plus bank holidays).
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Information Delivery Team Member - 12 Month Secondment employer: South Eastern Railway
Join our dynamic team at Southern, where we prioritise a supportive work culture and offer meaningful opportunities for growth. As an Information Delivery Team Member based in London, you'll enjoy a competitive salary, generous annual leave, and the chance to make a real impact on passengers' journeys. We value diversity and are committed to providing a workplace that fosters inclusion and development for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Information Delivery Team Member - 12 Month Secondment
✨Tip Number 1
Get to know the company and its values. When you apply through our website, make sure to highlight how your skills align with what we do at Southern. Show us that you’re not just looking for any job, but that you genuinely want to be part of our team.
✨Tip Number 2
Practice your communication skills! As an Information Delivery Team Member, clear communication is key. Try role-playing scenarios where you have to deliver information under pressure. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral. We love seeing familiar faces in applications!
✨Tip Number 4
Be ready for shift work! Since this role involves weekends and varying hours, show us that you’re flexible and prepared for the demands of the job. Share any previous experiences that demonstrate your adaptability.
We think you need these skills to ace Information Delivery Team Member - 12 Month Secondment
Some tips for your application 🫡
Get to Know the Role:Before you start writing, take a good look at the job description. Understand what an Information Delivery Team Member does and how you can fit into that picture. This will help us tailor your application to show why you're the perfect match!
Show Off Your Skills:Highlight your relevant experience and skills in your application. If you've got knowledge of train services or experience with customer information systems, make sure to mention it! We want to see how you can contribute to our team.
Keep It Clear and Concise:When writing your application, aim for clarity. Use straightforward language and avoid jargon. Remember, we’re looking for someone who can communicate effectively, so let your writing reflect that!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications, so get yours in as soon as you can. Head over to our website and apply today!
How to prepare for a job interview at South Eastern Railway
✨Know Your Stuff
Familiarise yourself with the geography of the area and the services operated by Southern. Being able to discuss specific stations and routes will show that you’re genuinely interested in the role and understand the operational side of things.
✨Master the Tech
Get comfortable with the Customer Information System (CIS) and any other IT systems mentioned in the job description. If possible, practice using similar systems or software to demonstrate your tech-savviness during the interview.
✨Stay Calm Under Pressure
Since this role involves handling disruptions, think of examples from your past where you’ve remained calm and effective under pressure. Prepare to share these experiences to highlight your ability to manage stressful situations.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role requires making announcements and communicating with staff, showcasing your strong command of the English language will be crucial. Consider doing mock interviews with a friend to refine your communication skills.
