At a Glance
- Tasks: Manage real-time customer information and ensure accurate travel updates across various channels.
- Company: Join a leading train operator committed to making a difference in people's journeys.
- Benefits: Enjoy a competitive salary, free travel, 25 days annual leave, and a final salary pension.
- Other info: Be part of an inclusive team that values every moment and prioritises safety.
- Why this job: Make a real impact on passengers' experiences while working in a dynamic environment.
- Qualifications: Strong communication skills, IT competency, and knowledge of train services are essential.
The predicted salary is between 39572 - 39572 £ per year.
Job Reference: seastern/TP/125/3460 - PD/O/732t
Number of Positions: 1
Contract Type: Temporary - Full Time
Shift work to include weekends
£39,572 per annum plus free travel
Working Hours: 37
Full address: 1 Puddledock, London
Closing Date: 11/06/2026
Job Category: Management
Region / Division: London Head Office
Business Unit: Train Services
Job Introduction
Are you looking for a career where you can make a real difference in people’s day? We are seeking an Information Delivery Manager to join our team based at the KICC (Puddle Dock). This role will be accountable for the strategic and operational management and delivery of all customer information channels in real-time. Can you move people? Apply now.
What you’ll do:
- Ensure that the Information Delivery Team Members are operating the CIS equipment correctly with speed, efficiency and accuracy, especially in times of service disruption and in line with defined processes.
- Manage the provision of live travel information across the southeastern website, by publishing and updating disruption messages on Tyrell, and ensuring that Rainbow Board and Live Map information is showing accurately on the website and on station screens.
- Ensure that Digital Signage displays at stations are displaying accurate real-time information during disruption and manage playlists at all stations across the southeastern network with relevant information for passengers.
- Implement the southeastern social media strategy as directed by the Head of Information Delivery – this includes raising complaints on behalf of customers through the relevant Customer Relations Management system where necessary and escalating/investigating other relevant issues/requests.
- Ensure timely updates are made via Twitter (and any other Social Media channels as appropriate) ensuring that members of the team are responding to passengers in a timely, professional, empathetic and polite manner at all times.
- Ensure that all trains, particularly during disruption, are accounted for and information is being presented correctly via Darwin.
- In times of disruption where a new timetable is to be implemented, ensure that this is entered into Darwin in a timely fashion after first liaising with the NRCC to understand if the timetable is to be uploaded to the Integrated Train Planning System (ITPS) under the “Day A for B” arrangements.
The experience you’ll need:
- Knowledge of the relevant geography, including stations and track layouts and services operated by southeastern.
- Good knowledge of generally available and bespoke IT systems.
- Good knowledge of relevant operating, rolling stock, engineering, train crew and station procedures.
- Good general education with passes in English Language and Mathematics.
- An excellent command of English language and ability to communicate clearly.
- Ability to create own inputs and influence at a number of levels within the KICC and wider business.
- Excellent IT competency, ability to use a number of differing systems.
- Commercial awareness - understands the business requirements for advertising of train services and announcements.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Other things to know:
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment.
- Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at southeastern, please wait six months before applying again.
Along with your salary, the rewards you’ll get include:
- A final salary pension.
- 25 days annual leave allowance (plus bank holidays).
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey. It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
Information Delivery Manager - 12 Month Secondment/Fixed Term Contract employer: South Eastern Railway
At Southeastern, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every team member's contribution. As an Information Delivery Manager, you'll enjoy competitive benefits including a final salary pension and 25 days of annual leave, while also having the opportunity to make a meaningful impact on our passengers' journeys. Our commitment to employee growth and community representation ensures that you will thrive in a dynamic environment where your skills and ideas are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Information Delivery Manager - 12 Month Secondment/Fixed Term Contract
✨Tip Number 1
Get to know the company inside out! Research southeastern's values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle real-time disruptions or customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Information Delivery Manager - 12 Month Secondment/Fixed Term Contract
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in people's journeys. Share why this position excites you and how you can contribute to our mission.
Tailor Your CV:Make sure your CV is tailored to the Information Delivery Manager role. Highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Early:Don’t wait until the last minute to submit your application! We might close the vacancy early if we get a lot of applications. Get yours in as soon as you can through our website to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at South Eastern Railway
✨Know Your Stuff
Make sure you brush up on your knowledge of the southeastern geography, including stations and track layouts. Familiarise yourself with the IT systems mentioned in the job description, as well as the operational procedures. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Showcase Your Communication Skills
As an Information Delivery Manager, clear communication is key. Prepare examples of how you've effectively communicated in previous roles, especially during times of disruption. Think about how you can demonstrate your ability to respond professionally and empathetically to customer queries.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle real-time information delivery during service disruptions. Prepare scenarios where you've successfully managed similar situations, highlighting your problem-solving skills and ability to stay calm under pressure.
✨Understand the Company Culture
Familiarise yourself with southeastern's commitment to inclusivity and community representation. Be ready to discuss how you can contribute to this culture and improve the passenger experience. Showing that you align with their values can set you apart from other candidates.
